Client Executive - Consumer Interactive

Summary

TransUnion is seeking a Client Executive to manage and grow a portfolio of Consumer Interactive customer accounts. The role focuses on relationship management, account planning, renewals, consultative selling, customer engagement, and revenue retention and expansion.

Responsibilities

• Manage and grow a portfolio of strategic Consumer Interactive accounts, including Offer Aggregators, Credit Builders, and Commercial customers, by building strong relationships with key stakeholders and serving as a trusted advisor
• Achieve revenue and retention goals through account planning, consultative selling, renewal management, and identification of cross-sell and upsell opportunities across credit, identity protection, and related solutions
• Lead customer-facing business reviews, executive meetings, and internal account planning sessions to align customer objectives with TransUnion solutions and drive successful business outcomes
• Partner with Client Value Executives, Sales, Industry Executives, and cross-functional teams to mitigate account risks, expand product adoption, and support customer retention and growth initiatives
• Analyze account performance, usage trends, and market opportunities to develop strategic account plans, advocate for customer needs, and maintain accurate CRM and account documentation

Skills

• * Bachelor's Degree or equivalent experience
• * 5+ years of experience in account management, customer success, consultative sales, or relationship management
• * Experience managing commercial customer relationships
• * Strong presentation and communication skills
• * Ability to manage multiple priorities in a dynamic environment

Qualifications

Must Haves

• * Bachelor's Degree or equivalent experience
• * 5+ years of experience in account management, customer success, consultative sales, or relationship management
• * Experience managing commercial customer relationships
• * Strong presentation and communication skills
• * Ability to manage multiple priorities in a dynamic environment

Benefits

• Remote position
• Day-one eligibility for medical, dental, and vision coverage
• Supplemental plan options
• Spousal, domestic partner, and other eligible dependent coverage on select plans
• Tax-advantaged HSA and FSA accounts
• Company-paid basic life and AD&D insurance
• Optional voluntary life and AD&D insurance for employees and their families
• Short- and long-term disability coverage
• Optional legal plan
• Pet insurance
• Travel accident coverage
• Adoption assistance
• Fertility planning coverage
• Caregiver support
• Dependent Care FSA with possibility of an employer match
• Complimentary Care@Work membership
• Up to 12 weeks of paid parental leave with eligibility for a gradual return
• 401(k) with employer match
• Employee Stock Purchase Plan (ESPP)
• Financial wellness resources
• Career coaching
• Optional long-term care insurance
• Tuition reimbursement
• Flexible time off for exempt employees
• Paid time off for nonexempt employees
• Up to 12 paid holidays per year
• Commuter benefits
• Employee discounts
• Charitable gift matching
• Paid volunteer time off
• Corporate volunteer events
• 24/7 support including professional therapy, coaching, and emotional well-being programs
• Guided meditation and resources supporting physical, mental, social, and financial wellness
• Commission earnings
• Certain positions may be eligible for long-term incentives and other payments based on applicable company guidance and plan documents