Solutions Engineer - Central

Summary

Traversal is an AI Site Reliability Engineer for the enterprise, helping companies troubleshoot, remediate, and prevent complex production incidents. The Solutions Engineer will lead technical discovery, demos, pilot deployments, customer onboarding, and implementation while partnering with product and engineering teams to shape integrations and roadmap priorities.

Responsibilities

• Drive technical discovery and demo conversations with engineering teams evaluating Traversal
• Translate complex infrastructure problems into tailored, high-impact pilot evaluations
• Build and maintain demo environments, technical guides, and internal tooling to support our sales process
• Partner with product and engineering to scope integrations, relay customer feedback, and influence roadmap direction
• Support onboarding and implementation efforts for new customers, ensuring early wins and long-term adoption
• Stay current on observability trends, SRE workflows, and the broader AI infrastructure ecosystem

Skills

• 3+ years in a Solutions Engineer, Forward Deployed Engineer, or Solutions Architect role, and/or relevant engineering experience with strong customer instincts
• Strong technical background in backend systems, developer tools, cloud infrastructure, or observability platforms
• Excellent communication skills, with the ability to explain complex technical concepts to a range of audiences
• Experience building POCs, leading demos, or owning technical parts of a sales cycle
• Comfortable working in a fast-paced startup environment with shifting priorities
• Project management: able to coordinate across multiple internal/external stakeholders, lead recurring meetings, and drive pilots to completion
• Proven enterprise experience navigating complex, multi-stakeholder sales cycles (POV/POC, Security/Legal/Procurement) from discovery through production
• Familiarity with SRE workflows or observability tools
• Hands-on experience with infrastructure as code tools like Terraform or deployment systems like Kubernetes
• Proven ability to create technical enablement content and scale early sales motions
• Interest in AI infrastructure and the future of agentic systems

Qualifications

Must Haves

• 3+ years in a Solutions Engineer, Forward Deployed Engineer, or Solutions Architect role, and/or relevant engineering experience with strong customer instincts
• Strong technical background in backend systems, developer tools, cloud infrastructure, or observability platforms
• Excellent communication skills, with the ability to explain complex technical concepts to a range of audiences
• Experience building POCs, leading demos, or owning technical parts of a sales cycle
• Comfortable working in a fast-paced startup environment with shifting priorities
• Project management: able to coordinate across multiple internal/external stakeholders, lead recurring meetings, and drive pilots to completion
• Proven enterprise experience navigating complex, multi-stakeholder sales cycles (POV/POC, Security/Legal/Procurement) from discovery through production

Nice to Haves

• Familiarity with SRE workflows or observability tools
• Hands-on experience with infrastructure as code tools like Terraform or deployment systems like Kubernetes
• Proven ability to create technical enablement content and scale early sales motions
• Interest in AI infrastructure and the future of agentic systems

Benefits

• Startup equity
• Health insurance
• A great tech setup
• Flexible time off
• Plenty of in-office snacks
• Competitive salary and equity packages