Operations Coordinator

Summary

Trio Workforce Solutions is a workforce management company serving healthcare organizations through staffing, workforce strategy, and technology solutions. The Operations Coordinator owns and optimizes end-to-end operational processes, analyzes data and reporting, coordinates with stakeholders, and leads process improvement and operational initiatives.

Responsibilities

• Own and manage end-to-end operational processes, ensuring consistent and high-quality execution
• Monitor process performance, identify issues, and implement solutions to improve outcomes
• Ensure alignment of workflows across teams and stakeholders
• Maintain accountability for process accuracy, timelines, and deliverables
• Develop, maintain, and analyze operational reports and dashboards
• Interpret data to identify trends, risks, and opportunities for improvement
• Provide actionable insights to support operational and business decision-making
• Ensure integrity, accuracy, and consistency of data across systems and reporting
• Partner with internal stakeholders to align processes, priorities, and execution
• Act as a primary point of contact for assigned processes or operational areas
• Facilitate communication across teams to resolve issues and improve workflows
• Support alignment between operational execution and business objectives
• Own and maintain operational documentation, process maps, and training materials
• Support onboarding and training efforts for new or updated processes
• Contribute to development of best practices and standard operating procedures
• Act as a resource for team members on process-related questions and guidance
• Ensure adherence to operational standards, policies, and regulatory requirements
• Monitor workflows for quality, consistency, and compliance
• Identify risks and escalate issues as needed
• Support audit processes and ensure proper documentation and controls
• Identify, prioritize, and lead process improvement initiatives
• Analyze workflows to improve efficiency, reduce errors, and enhance outcomes
• Support implementation of new tools, systems, or operational changes
• Contribute to continuous improvement efforts across the organization
• Lead or support operational projects and cross-functional initiatives
• Manage timelines, deliverables, and stakeholder communication
• Track progress and ensure successful execution of project objectives
• Build strong working relationships across teams and functions
• Provide proactive communication, updates, and recommendations to stakeholders
• Support a high-quality and consistent stakeholder experience
• Perform additional operational, administrative, system, documentation, reporting, or support responsibilities based on business needs
• Support special projects, workflow transitions, process clean-up efforts, system implementations, coverage needs, and cross-functional requests
• Remain flexible as operational priorities, client requirements, technology, and department responsibilities evolve
• Remaining in a stationary position for approximately 50% of the workday
• Learning and applying new tasks and procedures
• Maintaining attention and completing work independently
• Making timely workflow-related decisions
• Meeting productivity and/or time-based performance expectations

Skills

• • Required: High School Diploma or GED
• • 4–6 years of experience in operations, program coordination, or a related field
• • Demonstrated experience owning and managing operational processes or workflows
• • Strong analytical skills with the ability to interpret data and provide insights
• • Experience developing and maintaining reports, dashboards, or operational metrics
• • Proven ability to identify and implement process improvements
• • Strong organizational, problem-solving, and time management skills
• • Ability to work independently and manage multiple priorities
• • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• • Demonstrated ability to utilize AI-enabled tools to support data analysis, reporting, and workflow optimization
• • This role is hybrid for candidates located within a reasonable commuting distance to our Edmond, OK or Frisco, TX offices. Candidates outside a reasonable distance from either office are eligible for a fully remote arrangement
• • Qualified candidates must be able to perform the essential functions of the position, with or without reasonable accommodation
• • Remaining in a stationary position for approximately 50% of the workday
• • Learning and applying new tasks and procedures
• • Maintaining attention and completing work independently
• • Making timely workflow-related decisions
• • Meeting productivity and/or time-based performance expectations
• • Preferred: Bachelor's degree in Business, Operations, Communications, or a related field
• • Experience leading process improvement or operational initiatives
• • Experience working with CRM systems, reporting tools, or operational platforms
• • Experience supporting cross-functional teams or business units
• • Experience in a fast-paced or growth-oriented environment
• • Experience using AI tools to enhance analysis, reporting, and operational efficiency

Qualifications

Must Haves

• • Required: High School Diploma or GED
• • 4–6 years of experience in operations, program coordination, or a related field
• • Demonstrated experience owning and managing operational processes or workflows
• • Strong analytical skills with the ability to interpret data and provide insights
• • Experience developing and maintaining reports, dashboards, or operational metrics
• • Proven ability to identify and implement process improvements
• • Strong organizational, problem-solving, and time management skills
• • Ability to work independently and manage multiple priorities
• • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• • Demonstrated ability to utilize AI-enabled tools to support data analysis, reporting, and workflow optimization
• • This role is hybrid for candidates located within a reasonable commuting distance to our Edmond, OK or Frisco, TX offices. Candidates outside a reasonable distance from either office are eligible for a fully remote arrangement
• • Qualified candidates must be able to perform the essential functions of the position, with or without reasonable accommodation
• • Remaining in a stationary position for approximately 50% of the workday
• • Learning and applying new tasks and procedures
• • Maintaining attention and completing work independently
• • Making timely workflow-related decisions
• • Meeting productivity and/or time-based performance expectations

Nice to Haves

• • Preferred: Bachelor's degree in Business, Operations, Communications, or a related field
• • Experience leading process improvement or operational initiatives
• • Experience working with CRM systems, reporting tools, or operational platforms
• • Experience supporting cross-functional teams or business units
• • Experience in a fast-paced or growth-oriented environment
• • Experience using AI tools to enhance analysis, reporting, and operational efficiency

Benefits

• This role is hybrid for candidates located within a reasonable commuting distance to our Edmond, OK or Frisco, TX offices. Candidates outside a reasonable distance from either office are eligible for a fully remote arrangement.