Representative, HR Shared Services

Summary

Unified Women's Healthcare is a nationwide community of providers, operations specialists, and thought leaders focused on improving women's health. The HR Shared Services Representative serves as a first point of contact for employee inquiries, resolves Tier I requests, escalates complex matters, maintains documentation and confidentiality, and supports HR process improvements.

Responsibilities

• Accurately and efficiently classify inquiries and service requests received by the Support Center, ensuring clear understanding of the request or issue and identifying the level of service required to complete the request
• Provide resolution support for Tier I inquiries or service requests, owning the communication with the customer to ensure comprehensive resolution
• Identify and appropriately escalate more complex or sensitive issues to the appropriate Senior Specialists or HR Centers of Excellence, as needed
• Ensure timely, comprehensive inquiry resolution by adhering to Support Center service-level agreements, communication standards, and documentation expectations
• Log, track, and resolve service requests or inquiries using HR service management systems. Follow ways of working and operating procedures to maintain strong documentation of the interactions across intake methods, including taking thorough case notes
• Provide exceptional service by following the department’s model of Service Excellence
• Support HR process improvements by identifying recurring or systemic issues and providing feedback, including identifying the need for new or updated knowledge articles
• Maintain confidentiality and handle sensitive employee information with discretion
• Ensure compliance with company policies and legal regulations in all interactions
• Participate in training and development to stay current on HR systems and policies
• Other duties as assigned

Skills

• High school diploma or GED
• Previous experience in Human Resources, Customer Service, or a closely related field required

Qualifications

Must Haves

• High school diploma or GED
• Previous experience in Human Resources, Customer Service, or a closely related field required

Benefits

• Medical, dental, and vision plans, fertility benefits, and supplemental insurance options.
• Vacation, personal days, and paid holidays.
• 401(k) with employer contribution, plus Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
• Short- and long-term disability, paid parental leave, basic life insurance, and optional additional coverage.
• Employee Assistance Program, commuter benefits, pet insurance, and identity theft protection.
• Opportunities and resources to support your career growth.