Customer Service Engineer (Union) - CT/MR - Albany, NY

Summary

Siemens Healthineers is a medical technology company focused on pioneering breakthroughs in healthcare. The Customer Service Engineer Union Level 1 services, installs, maintains, repairs, and modifies MR/CT imaging equipment at customer sites in the Albany area while training operators and managing territory-related financial performance, assets, and customer relationships.

Responsibilities

• You will be servicing MR/CT Equipment in the Albany, NY area. Customer Service Engineer Level based on prior experience
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
• You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately

Skills

• You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• You have experience in testing, repairing and maintaining capital medical equipment
• You have strong customer service and communication skills
• You are proficient in the use of tools and service test equipment
• Minimum high school diploma, Technical Degree or equivalent experience
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• You have strong customer service and communication skills
• Valid driver's license, ability to drive independently day and night, and good driving record required
• A successful candidate must be able to work with controlled technology in accordance with US export control law
• 3-5+ Years of field service experience is desired

Qualifications

Must Haves

• You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• You have experience in testing, repairing and maintaining capital medical equipment
• You have strong customer service and communication skills
• You are proficient in the use of tools and service test equipment
• Minimum high school diploma, Technical Degree or equivalent experience
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting
• You have strong customer service and communication skills
• Valid driver's license, ability to drive independently day and night, and good driving record required
• A successful candidate must be able to work with controlled technology in accordance with US export control law

Nice to Haves

• 3-5+ Years of field service experience is desired

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time
• Commission eligibility, if this is a commission eligible position
• Company car
• Cell phone
• Computer
• Tools
• Inventory parts