Customer Service Engineer - Union - MR/CT - NY Metro

Summary

Siemens Healthineers is a global medical technology company focused on pioneering breakthroughs in healthcare. The Customer Service Engineer will service MRI and CT equipment by installing, troubleshooting, repairing, and performing preventative maintenance, while training operators and supporting customer satisfaction. The role also involves managing territory performance, company assets, customer relationships, inventory, and administrative duties.

Responsibilities

• You will be servicing MRI (Magnetic Resonance Imaging) and CT (Computer Tomography)
• Customer Service Engineer Level based on prior experience
• You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction
• You will help manage financial performance within your territory through inventory management, time management, and timely service call closure
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately

Skills

• * You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• * You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• * You have experience in testing, repairing, and maintaining capital medical equipment
• * You have strong customer service and communication skills
• * You are proficient in the use of tools and service test equipment
• * General understanding of the principles of electricity, power supplies, and grounding
• * Minimum high school diploma
• * Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.)
• * Ability to work individually and in a team setting
• * Proficiency in MS Office applications
• * 3+ years' experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
• * Valid driver's license, ability to drive independently day and night, and good driving record required
• * Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
• * Highly organized and able to plan
• A successful candidate must be able to work with controlled technology in accordance with US export control law
• Technical degree, military training, or equivalent applicable training preferred

Qualifications

Must Haves

• * You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision
• * You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately
• * You have experience in testing, repairing, and maintaining capital medical equipment
• * You have strong customer service and communication skills
• * You are proficient in the use of tools and service test equipment
• * General understanding of the principles of electricity, power supplies, and grounding
• * Minimum high school diploma
• * Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.)
• * Ability to work individually and in a team setting
• * Proficiency in MS Office applications
• * 3+ years' experience of complex electro-mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed
• * Valid driver's license, ability to drive independently day and night, and good driving record required
• * Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone
• * Highly organized and able to plan
• A successful candidate must be able to work with controlled technology in accordance with US export control law

Nice to Haves

• Technical degree, military training, or equivalent applicable training preferred

Benefits

• Health and wellness benefits
• Paid time off
• Holiday pay
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid sick and safe time
• Company car
• Cell phone
• Computer
• Tools
• Inventory parts