Account Manager, Pharmacy Partnerships - CO, SD, MT, WY

Summary

Optum's Genoa Healthcare provides pharmacy care services for behavioral health and addiction treatment communities. The Account Manager manages residential and healthcare partner accounts, serving as the primary liaison among client partners, pharmacy operations, billing, and business development teams to support retention, service continuity, issue resolution, onboarding, and account growth.

Responsibilities

• Serve as the primary relationship owner for assigned residential and healthcare partner accounts, supporting retention, service continuity, and growth
• Build strong relationships with facility staff, pharmacy teams, and key contacts through consistent communication and follow-through
• Maintain a consistent quarterly outreach cadence through in-person or virtual visits, phone calls, text messages, or email based on account needs and preferences
• Act as the point of escalation for service, operational, and billing concerns, working between facilities and pharmacies to reach timely, practical resolutions
• Identify opportunities to strengthen existing accounts through responsive service, improved coordination, and consistent relationship management
• Partner closely with business development representatives and pharmacy teams to support smooth onboarding and successful integration of new accounts leading to future full ownership of those accounts
• Proactively identify account risks, service gaps, and relationship concerns early so they can be addressed before they affect retention and growth
• Maintain an organized territory coverage plan that supports regular site visits, balanced travel scheduling, and timely follow-up across assigned markets
• Own performance across assigned accounts by supporting retention, service continuity, responsive account management, and growth
• Monitor account activity, service issues, billing needs, and follow-up requirements to help ensure timely support for each site
• Use available account information, statements, and site-level details to guide outreach priorities and support problem-solving with internal teams
• Serve as a liaison between pharmacy operations, billing, business development, and client partners to align account needs and next steps
• Assist and support the BDR in the coordination of onboarding activities for new accounts and support implementation tasks that help accounts transition smoothly
• Ensure timely communication, documentation, and follow-up with internal stakeholders and external account contacts after visits, calls, and issue escalations
• Educate account partners on available services, pharmacy processes, billing follow-up, and operational expectations to support effective collaboration
• Coordinate client-facing activities such as site visits, outreach, and immunization events
• Share observations from the field with internal teams and recommend practical solutions that reflect account needs, service trends, and operational realities
• Retention rate of assigned accounts and continuity of service support to enact growth of this account
• Percentage of assigned accounts receiving scheduled visits or other quarterly touchpoints
• Timeliness and quality of follow-up on service, operational, and billing concerns
• Completion of invoice, statement, hard hold, and past-due follow-up activities assigned
• Successful coordination and follow-through for new account transitions
• Timely communication and documented follow-up after visits, calls, and escalations
• Feedback from facilities, pharmacies, and partners regarding service support and relationship management
• Ability to maintain organized travel plans, account coverage, and regular contact across assigned territories
• Consistent coordination of site needs, flu clinic support, and account-related tasks in partnership with internal teams

Skills

• 4+ years of experience supporting pharmacy or healthcare operations
• 4+ years of experience in pharmacy or healthcare account management, in a client-facing support role
• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs
• Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule
• Must be located in the state of Colorado
• Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem-solve and prioritize
• Strong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up
• Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts
• Licensed Pharmacy Technician
• Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities
• Experience coordinating healthcare related events
• Proficiency with MS Office

Qualifications

Must Haves

• 4+ years of experience supporting pharmacy or healthcare operations
• 4+ years of experience in pharmacy or healthcare account management, in a client-facing support role
• 6+ months of experience building external client relationships and coordinating across internal teams to resolve issues and support account needs
• Valid driver's license, reliable transportation, and ability to travel regularly up to 75% of the time to customer sites while managing a structured field schedule
• Must be located in the state of Colorado
• Strong history of working with multiple stakeholders in a fast paced healthcare environment, including the ability to multitask, problem-solve and prioritize
• Strong organizational skills, including territory planning, visit scheduling, and documentation of account follow-up

Nice to Haves

• Experience supporting residential, behavioral health, outpatient, substance use disorder, or other community-based healthcare accounts
• Licensed Pharmacy Technician
• Experience with invoice support, billing follow-up, account onboarding, or related operational coordination activities
• Experience coordinating healthcare related events
• Proficiency with MS Office

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Flexibility to work remotely as you take on some tough challenges