Field Service Engineer - SW - Charleston, SC

Summary

Siemens Healthineers is a global medical technology company focused on pioneering breakthroughs in healthcare. The Field Service Engineer - Software serves as the primary customer contact for servicing and repairing Varian Medical Systems equipment, troubleshooting complex technical issues, performing installations and upgrades, and maintaining strong customer relationships within an assigned territory.

Responsibilities

• Troubleshooting, repairs, installs, upgrades and performing preventative maintenance on all VMS equipment according to instructions and company guidelines
• Each FSR operates in a designated field service territory and represents VMS which requires a high level of professional communication with their team, customers, management, sales and other technical support
• Troubleshoot, diagnose and repair all VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines
• Time Management - maintain a schedule to include preventative maintenance installations and upgrades as well as incoming customer calls
• Be able to assess urgency of customer request and follow-through to completion
• Understand and recognize the need to escalate incidents when necessary or request additional assistance from more tenured representatives
• Examine difficult customer issues, diagnose and resolve the issues and meet established customer service levels
• Maintain effective territory management and expense control which includes timely completion and submission of field service reports and other required documentation according VMS procedures
• Develop and maintain strong customer relationships through the use of strong written and verbal communication skills
• Complete understanding and wide application of technical documentation, standards, principles, concepts and techniques in the field
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
• Sound knowledge of and sound professional experience with complex, multi-site, and multi-vendor customer sites
• Advanced knowledge of Server and Desktop computer hardware and operating systems
• Practical working knowledge of SAN storage and virtual environments
• Highly proficient at diagnosing and solving complex networking and Varian related system performance problems in conjunction with or independent of assistance from NTS
• Capable of performing Maintenance Release upgrades without supervision while providing oversight to other FSRs
• Maintain certification status

Skills

• * Complete understanding and wide application of technical documentation, standards, principles, concepts and techniques in the field
• * Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
• * Sound knowledge of and sound professional experience with complex, multi-site, and multi-vendor customer sites
• * Advanced knowledge of Server and Desktop computer hardware and operating systems
• * Practical working knowledge of SAN storage and virtual environments
• * Highly proficient at diagnosing and solving complex networking and Varian related system performance problems in conjunction with or independent of assistance from NTS
• * Capable of performing Maintenance Release upgrades without supervision while providing oversight to other FSRs
• * Maintain certification status
• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint
• HS Degree or Equivalent
• ### ​Preferred Location: South Carolina
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired
• Associate degree, technical/vocational training or military experience and 4 – 8 years of related experience

Qualifications

Must Haves

• * Complete understanding and wide application of technical documentation, standards, principles, concepts and techniques in the field
• * Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks
• * Sound knowledge of and sound professional experience with complex, multi-site, and multi-vendor customer sites
• * Advanced knowledge of Server and Desktop computer hardware and operating systems
• * Practical working knowledge of SAN storage and virtual environments
• * Highly proficient at diagnosing and solving complex networking and Varian related system performance problems in conjunction with or independent of assistance from NTS
• * Capable of performing Maintenance Release upgrades without supervision while providing oversight to other FSRs
• * Maintain certification status
• Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, and PowerPoint
• HS Degree or Equivalent

Nice to Haves

• ### ​Preferred Location: South Carolina
• Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired
• Associate degree, technical/vocational training or military experience and 4 – 8 years of related experience

Benefits

• Paid time off
• Holiday pay
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid sick and safe time
• Remote work