Account Manager - SaaS Healthcare

Summary

Vastian is a healthcare and laboratory quality, compliance, and accreditation solutions provider offering a configurable SaaS platform. The SaaS Healthcare Account Manager (SMB) will nurture client relationships, collaborate on tailored software solutions, drive upselling, cross-selling, and renewals, and use account data and Salesforce to support client growth and satisfaction.

Responsibilities

• You will start each morning by diving into client communications, nurturing relationships, and responding to inquiries with enthusiasm
• Expect to collaborate with cross-functional teams to develop tailored solutions that meet our client needs with our suite of software solutions
• Throughout the day, you will participate in team meetings and chats to strategize and share insights, while keeping your pulse on industry trends that could impact client success
• Regularly analyzing account performance and documenting client outreach will also be part of your responsibilities, along with proactive communications to ensure client satisfaction
• As an Account Manager (SMB), you will be responsible for managing inbound leads and outbound engagement with our most important existing clients to increase our book of business with each client and show the value of having the complete Vastian product suite
• You will work with the sales and marketing team to create new strategies and approaches to upselling and cross-selling within our client base
• You will work with Client Success to identify clients to engage with based on performance and usage data and engage with clients nearing the end of their subscription to drive renewals with add-on subscription purchases
• You will leverage Salesforce to manage leads, work opportunities and analyze client behaviors and subscriptions

Skills

• Strong communication skills (verbal and written)
• A natural ability to build relationships
• Critical thinking and problem-solving skills
• Adaptability
• Being open to change
• Organizational skills
• Attention to detail
• 1-2 years of experience in account management, sales, or customer success, with a focus on laboratory, life sciences, or healthcare sectors
• Excellent communication and interpersonal skills, with the ability to build strong relationships with a wide range of stakeholders
• Self-driven, results-oriented, and comfortable working in a fast-paced, dynamic environment
• We would prefer that you have previous medical laboratory, heathcare industry or related experience
• A familiarity with software as a service (SaaS)
• Bachelor's degree in Life Sciences, Business, or a related field (preferred)

Qualifications

Must Haves

• Strong communication skills (verbal and written)
• A natural ability to build relationships
• Critical thinking and problem-solving skills
• Adaptability
• being open to change
• organizational skills
• attention to detail
• 1-2 years of experience in account management, sales, or customer success, with a focus on laboratory, life sciences, or healthcare sectors
• Excellent communication and interpersonal skills, with the ability to build strong relationships with a wide range of stakeholders
• Self-driven, results-oriented, and comfortable working in a fast-paced, dynamic environment

Nice to Haves

• We would prefer that you have previous medical laboratory, heathcare industry or related experience
• a familiarity with software as a service (SaaS)
• Bachelor's degree in Life Sciences, Business, or a related field (preferred)

Benefits

• Medical, dental and vision insurance
• Short- and long-term disability coverage
• Life insurance and AD&D
• Supplemental life insurance
• 401(k) savings plan
• Paid time off
• Health Savings Account
• Performance bonus program
• Work from the comfort of your own home, or in an office if you are local
• Mentorship and growth opportunities
• 401K with match after 90 days
• 11 paid holidays