Account Executive, Client Services

Summary

Vaniam Group is an oncology-led partner to biopharma companies working in complex, high-science medicine. The Account Executive, Client Services will oversee implementation of existing client SOWs, coordinate resources, manage timelines and budgets, and maintain day-to-day client communication. The role also supports tactical execution, documentation, billing coordination, and approved AI-enabled workflow improvements.

Responsibilities

• Demonstrate knowledge of therapeutic area of assigned account(s) and competitive environment as well as healthcare regulation implications
• Demonstrate knowledge of agency procedures, identify typical issues, and escalate appropriately
• Employ ability to modify core product framework plans to form custom project plans
• Evaluates deliverables against Project Briefs
• Show resourcefulness and thoroughness in supporting the development of tactical plans (including budgets and timelines)
• Provide accurate and thorough documentation: status reports, contact reports, timelines
• Own day-to-day tactics and execution within agency
• Synchronize communications between account teams, support teams, vendors, and clients
• Assist with budget development and ensure invoicing is consistent with agreed-upon payment terms
• Keep accurate record of time spent on client work and manages project burn rate
• Assists in project reconciliation and works with accounting to ensure accurate billing
• Use approved AI tools to support day-to-day account organization, including meeting notes, status updates, timelines, and project documentation
• Identify opportunities to streamline internal workflows through AI-assisted drafting, summarization, and task tracking while maintaining accuracy and client confidentiality
• Apply AI thoughtfully to improve efficiency in client service deliverables, ensuring outputs are reviewed, validated, and aligned with agency and client standards
• Communicate basic agency recommendations to clients effectively and concisely
• Work with client and internal teams to successfully execute scoped tactics
• Leverage approved AI tools to streamline routine tasks, research, content creation, analysis, and workflow management
• Other duties may be assigned to help drive deliverables within this role

Skills

• * Bachelor's degree
• * 2+ years of client services experience
• * 1+ year of agency or pharmaceutical advertising experience
• * Working knowledge of digital marketing
• * Good working knowledge of pharmaceutical and biotech industries and scientific communications
• * Is proactive and results oriented, with a commitment to accountability
• * Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
• * Proficiency in MS Office, Adobe, WebEx (or other similar systems)
• * Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
• * Strong organizational skills
• * Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected)
• This position requires you to be based in IL or IN
• * Oncology/hematology experience
• * Experience using cloud-based system servers such as Egnyte
• * Experience working in a completely virtual environment

Qualifications

Must Haves

• * Bachelor's degree
• * 2+ years of client services experience
• * 1+ year of agency or pharmaceutical advertising experience
• * Working knowledge of digital marketing
• * Good working knowledge of pharmaceutical and biotech industries and scientific communications
• * Is proactive and results oriented, with a commitment to accountability
• * Possesses strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization and with clients
• * Proficiency in MS Office, Adobe, WebEx (or other similar systems)
• * Excellent problem-solving skills, including the ability to analyze information skillfully, develop alternative solutions, and work well in group problem-solving solutions
• * Strong organizational skills
• * Travel within the US and internationally as necessary, based on project, sponsor, and organizational needs (<40% travel expected)
• This position requires you to be based in IL or IN

Nice to Haves

• * Oncology/hematology experience
• * Experience using cloud-based system servers such as Egnyte
• * Experience working in a completely virtual environment

Benefits

• 100% remote environment
• Positive, diverse, and supportive culture
• Opportunities for professional growth and personal development through Vaniam Group University
• Health benefits – medical, dental, vision
• Generous parental leave benefit
• 401(k) Plan and company match
• Work-Life Balance and Flexibility
• Flexible Time Off policy for rest and relaxation
• Volunteer Time Off for community involvement
• Virtual workout classes
• Discounts on tickets, events, hotels, childcare, groceries, etc.
• Employee Assistance Programs