Implementation Manager - Lab SaaS

Summary

Vastian provides healthcare and laboratory quality, compliance, and accreditation solutions through a configurable SaaS platform. The Implementation Manager will lead end-to-end implementations, guide laboratory clients through workflow alignment and system setup, manage project milestones and risks, and support successful adoption and transition to Client Success.

Responsibilities

• Lead end-to-end SaaS implementations from kickoff through handoff
• Run discovery, configuration planning, and workflow alignment sessions
• Track scope, milestones, risks, and dependencies; keep projects on pace
• Translate technical concepts for mixed-technical audiences
• Produce clear documentation and ensure a clean transition to Client Success

Skills

• 2+ years in implementation/project management/customer success/consulting/lab operations with complex client ownership
• Strong organization, communication, and problem-solving; confident client leadership
• Independent, adaptable, and comfortable in evolving processes
• Technical aptitude and comfort learning new systems, tools and workflows

Qualifications

Must Haves

• 2+ years in implementation/project management/customer success/consulting/lab operations with complex client ownership
• Strong organization, communication, and problem-solving; confident client leadership
• Independent, adaptable, and comfortable in evolving processes
• Technical aptitude and comfort learning new systems, tools and workflows

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(K)
• HSA option
• Life insurance
• Paid time off
• Extended health coverage
• Extended dental coverage
• Extended vision coverage
• Short-term disability coverage
• Long-term disability coverage
• Life insurance and AD&D
• RRSP matching (if applicable)
• Paid vacation