Implementation Manager

Summary

Vesta is a company focused on transforming the mortgage industry by creating an automated loan origination system powered by AI. As an Implementation Manager, you will lead end-to-end implementation projects, manage multiple stakeholders, and ensure customer success while collaborating with cross-functional teams.

Responsibilities

• Lead end to end implementation projects with our clients, from sales handoff through user testing and post-go-live, managing multiple stakeholders and critical timelines, all while ensuring we set the foundation for our customers ongoing success
• Become a Vesta product expert, understanding the nuances of how our product supports our customer’s wide ranging needs, overseeing the configuration and customization of the LOS, and acting as a solutions consultant throughout the implementation lifecycle
• Collaborate with cross-functional teams, in particular sales, product, design, and engineering, to ensure we deliver the right expectations, solutions, and development velocity for our clients
• Develop and maintain project documentation, such as project plans, status reports, etc, to help internal and external teams assess progress, next steps, and to help mitigate potential risks and issues
• Build strong relationships with our customer stakeholders, acting as a trusted advisor and single point of contact for all implementation related work

Skills

• Experience managing large scale, enterprise-level projects
• Ability to navigate projects that involve a wide variety of executive, business, and technical stakeholders
• Experience juggling several different workstreams at a time
• Understanding of how software is deployed within mature enterprise organizations
• Strong project planning skills
• Ability to advocate for both customer needs and company needs
• Ability to build strong relationships with customer stakeholders
• Experience developing and maintaining project documentation, such as project plans and status reports
• High degree of curiosity and willingness to understand the mortgage ecosystem

Qualifications

Must Haves

• Experience managing large scale, enterprise-level projects
• Ability to navigate projects that involve a wide variety of executive, business, and technical stakeholders
• Experience juggling several different workstreams at a time
• Understanding of how software is deployed within mature enterprise organizations
• Strong project planning skills
• Ability to advocate for both customer needs and company needs
• Ability to build strong relationships with customer stakeholders
• Experience developing and maintaining project documentation, such as project plans and status reports
• High degree of curiosity and willingness to understand the mortgage ecosystem

Benefits

• Robust medical, vision, & dental coverage (~100% of employee premiums are covered)
• 401(K) plan offering
• Meaningful parental leave - 16 weeks fully paid for all new parents, birthing & non-birthing parents (applies to adoptions as well!)
• Remote-first culture with a hub in San Francisco
• Generous Work-From-Anywhere & Wellness Benefits
• Monthly Doordash benefits
• Open & encouraged flexible time off
• Company offsites to get to know the team!