AI Consultant - Pharmacovigilance/Safety Systems Implementation

Summary

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. They are seeking an AI-fluent Implementation Consultant to focus on their Vault Safety solution, guiding clients in integrating AI capabilities into drug safety workflows while ensuring compliance with regulatory standards.

Responsibilities

• Advise drug safety and pharmacovigilance clients on AI strategy, guiding them on how to establish governance and continuous oversight for AI agents within Vault Safety workflows
• Partner with clients to establish validation and testing frameworks for AI agents and features, ensuring compliance with strict computer system validation (CSV) and GxP standards
• Design and build tailored metrics, reporting, and oversight dashboards to continuously monitor AI agent accuracy, throughput, and performance in safety case management
• Rapidly learn and master Vault Safety product capabilities and core pharmacovigilance regulatory constraints to effectively bridge complex AI concepts with domain-specific compliance needs
• Execute workshops and lead customer discussions focused on safety process optimization, AI adoption, requirements gathering, and system configuration
• Lead gap analyses, solution design, and customer training, acting as the primary consultant for AI-driven Vault Safety implementations
• Ensure overall customer success and value realization throughout the entire implementation lifecycle
• Be a leader. Look for opportunities for our team and clients to innovate, keep up with the latest software, machine learning, manufacturing industries trends, and distill them into actionable tasks and solutions

Skills

• 3+ years of experience in strategic or implementation consulting, helping clients adopt and operationalize AI solutions (experience as a freelance AI strategist or leading cross-industry AI transformations is highly valued)
• Proven experience consulting or working within a strictly regulated environment (e.g., Life Sciences, Healthcare, Finance, Insurance, Aerospace) where compliance, auditability, and governance are critical
• Hands-on experience designing governance models, agent oversight protocols, and performance metrics/dashboards to track AI reliability and ROI
• Demonstrated ability to quickly learn complex industry domains, workflows, and regulatory frameworks (willingness and aptitude to rapidly master Pharmacovigilance is required)
• Ability to act with speed to understand complex business requirements, design corresponding software solutions, and 'roll up your sleeves' to execute system configurations
• Exceptional communication and consulting skills, with the ability to build trust and explain complex AI and validation topics to both business leaders and technical teams
• Ability to travel up to 50%. Usually much less
• Knowledge of Drug Safety and Pharmacovigilance processes and regulations
• Experience supporting high-impact global system implementation programs as a consultant, business, or IT lead, and/or business sponsor
• Direct experience with systems such as Oracle Argus, ARISg, and/or other drug safety applications, including adjacent solutions for Signal Detection and/or Analytical Reporting
• Life science, computer science, or related degree
• SaaS/Cloud experience
• Experience in services delivery management and/or systems implementation
• Locality to major life sciences customer hub (New Jersey; Boston, MA; San Francisco, CA; San Diego, CA; Philadelphia, PA; Chicago, IL; RTP, NC; Indianapolis, IN; Columbus, OH)

Qualifications

Must Haves

• 3+ years of experience in strategic or implementation consulting, helping clients adopt and operationalize AI solutions (experience as a freelance AI strategist or leading cross-industry AI transformations is highly valued)
• Proven experience consulting or working within a strictly regulated environment (e.g., Life Sciences, Healthcare, Finance, Insurance, Aerospace) where compliance, auditability, and governance are critical
• Hands-on experience designing governance models, agent oversight protocols, and performance metrics/dashboards to track AI reliability and ROI
• Demonstrated ability to quickly learn complex industry domains, workflows, and regulatory frameworks (willingness and aptitude to rapidly master Pharmacovigilance is required)
• Ability to act with speed to understand complex business requirements, design corresponding software solutions, and 'roll up your sleeves' to execute system configurations
• Exceptional communication and consulting skills, with the ability to build trust and explain complex AI and validation topics to both business leaders and technical teams
• Ability to travel up to 50%. Usually much less

Nice to Haves

• Knowledge of Drug Safety and Pharmacovigilance processes and regulations
• Experience supporting high-impact global system implementation programs as a consultant, business, or IT lead, and/or business sponsor
• Direct experience with systems such as Oracle Argus, ARISg, and/or other drug safety applications, including adjacent solutions for Signal Detection and/or Analytical Reporting
• Life science, computer science, or related degree
• SaaS/Cloud experience
• Experience in services delivery management and/or systems implementation
• Locality to major life sciences customer hub (New Jersey; Boston, MA; San Francisco, CA; San Diego, CA; Philadelphia, PA; Chicago, IL; RTP, NC; Indianapolis, IN; Columbus, OH)

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program