Summary
Veeva Systems is a mission-driven industry cloud company serving the life sciences industry. The Managed Services Consultant provides ongoing post-go-live consulting, administrative support, configuration enhancements, and application guidance for customers using Veeva’s commercial and medical content management solutions.
Responsibilities
- Provide post-go-live consulting and administrative support for multiple clients
- Configuration enhancement for live applications – business process, taxonomy and metadata, new features & functionality, security, notifications, etc
- Bulk import/export/updates of content and data
- Recommendations on application features, use, and best practices
- Maintenance of production and sandbox environments
- Creation of reports and dashboards
Skills
- 3+ years experience configuring/supporting/implementing content management software or related services delivery
- Customer service or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience managing clients requests and setting expectations
- Excellent verbal and written communication skills
- Bachelor's degree or equivalent relevant experience
- Project management experience
- Understanding of life sciences content management principles, types, and taxonomies
- Understanding of life sciences compliance requirements
- Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs
Qualifications
Must Haves
- 3+ years experience configuring/supporting/implementing content management software or related services delivery
- Customer service or consulting experience
- Ability to quickly understand client requirements and needs and articulate potential solutions
- Experience managing clients requests and setting expectations
- Excellent verbal and written communication skills
- Bachelor's degree or equivalent relevant experience
Nice to Haves
- Project management experience
- Understanding of life sciences content management principles, types, and taxonomies
- Understanding of life sciences compliance requirements
- Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs
Benefits
- As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company paid holidays
- Retirement programs
- 1% charitable giving program