Post-Implementation Consultant - Master Data Management Platform

Summary

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The role involves providing ongoing application administration, subject matter expertise, and strategic advisory for customers live with Veeva Network.

Responsibilities

• Serve as the primary SME for Veeva Network, providing proactive guidance on aligning system capabilities with evolving business requirements and industry regulations
• Manage the critical "Network-to-CRM" interface, ensuring the integrity of end-to-end data flows and validating the accuracy of Data Change Requests (DCRs)
• Own the long-term performance of the Network environment, proactively managing the environment to identify technical debt and ensure optimal performance
• Act as a "guardrail" for customers, recommending industry-standard configurations for match/merge logic, survivorship rules, and data model extensions to prevent system degradation
• Partner with customers to refine their internal data governance processes, ensuring they maximize the value of their Veeva investment post-go-live
• Independently execute technical tasks within the customer’s environment, including data model updates and system audits
• Manage client interactions, set expectations, and provide clear, effective communication
• Triage, troubleshoot, and resolve client-reported issues related to data, configuration, or platform performance
• Leverage Veeva’s approved AI tools to accelerate documentation, data investigation, and provide faster technical insights
• Contribute to internal initiatives, knowledge sharing, and best practice development
• Uphold the Veeva Vision and Values including “Do the Right Thing” and “Customer Success"

Skills

• 3+ years of professional experience specifically within Master Data Management (MDM) or Life Sciences Data Operations
• Master Data Management experience
• Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms)
• Experience in a customer-facing role, demonstrating consulting acumen and the ability to influence stakeholders
• Ability to work remotely and independently in support of multiple clients while maintaining an 80% billable utilization target
• Excellent verbal and written communication skills are essential
• Qualified candidates must be legally authorized to be employed in the United States
• Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms)
• Deep understanding of Life Sciences commercial data (HCP, HCO, Payer/Plan)
• Experience with SQL for deep-dive data investigation
• Active Veeva Network or Veeva CRM certifications
• Experience in a 'Long-term Partner' or Managed Services delivery model

Qualifications

Must Haves

• 3+ years of professional experience specifically within Master Data Management (MDM) or Life Sciences Data Operations
• Master Data Management experience
• Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms)
• Experience in a customer-facing role, demonstrating consulting acumen and the ability to influence stakeholders
• Ability to work remotely and independently in support of multiple clients while maintaining an 80% billable utilization target
• Excellent verbal and written communication skills are essential
• Qualified candidates must be legally authorized to be employed in the United States

Nice to Haves

• Hands-on experience with Veeva Network or Veeva CRM (or comparable MDM platforms)
• Deep understanding of Life Sciences commercial data (HCP, HCO, Payer/Plan)
• Experience with SQL for deep-dive data investigation
• Active Veeva Network or Veeva CRM certifications
• Experience in a 'Long-term Partner' or Managed Services delivery model

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program