Virtucom, Inc.
Verified live 1d ago
Field Tech
Brief overview
Henry County, GAIn-person
$15–$17/hrStated range
Level I technical supportHardware and software troubleshootingWorkstation, laptop, netbook, tablet supportPrinter and copier supportTechnical communication to diverse audiencesPursuing manufacturer certificationsProject and team supportWarehouse operationsComputer prep and distributionDevice repairBasic networking skillsVerbal communicationWritten communicationWindows 10 knowledgeWindows 11 knowledgeChromeOS knowledgeMacOS knowledge
About the company
Virtucom, Inc.virtucom.com
Virtucom provides personalized EdTech solutions & services to K-12 school systems across the country and has proudly done so since 1995.
Job description
Summary
Virtucom, Inc. is actively seeking entry level field techs to join their growing team dedicated to combining technology with education. The role involves providing Level I technical support for various hardware and software at assigned school sites, ensuring proper functionality and assisting school personnel.
Responsibilities
- Provide Level I technical support for hardware and software including workstations, laptops, netbooks, tablets, and personal and network printers/copiers
- Support in and out of warranty devices
- Communicate technical information to both technical and non-technical personnel
- Pursue IT manufacturer repair certifications as needed (Lenovo, HP, etc)
- Support projects/team members throughout the district on an as-needed basis
- Perform Warehouse Duties if selected such as, deliveries, prepping computers for distribution, device repair of out of warranty devices, etc
Skills
- Provide Level I technical support for hardware and software including workstations, laptops, netbooks, tablets, and personal and network printers/copiers
- Support in and out of warranty devices
- Communicate technical information to both technical and non-technical personnel
- Pursue IT manufacturer repair certifications as needed (Lenovo, HP, etc)
- Support projects/team members throughout the district on an as-needed basis
- Perform Warehouse Duties if selected such as, deliveries, prepping computers for distribution, device repair of out of warranty devices, etc
- Understanding of computers and basic networking skills
- Strong verbal and written communication skills
- Basic knowledge of Windows 10, Windows 11, ChromeOS, and MacOS
- Must pass a background check
- HP repair certifications preferred
- IT background preferred
Qualifications
Must Haves
- Provide Level I technical support for hardware and software including workstations, laptops, netbooks, tablets, and personal and network printers/copiers
- Support in and out of warranty devices
- Communicate technical information to both technical and non-technical personnel
- Pursue IT manufacturer repair certifications as needed (Lenovo, HP, etc)
- Support projects/team members throughout the district on an as-needed basis
- Perform Warehouse Duties if selected such as, deliveries, prepping computers for distribution, device repair of out of warranty devices, etc
- Understanding of computers and basic networking skills
- Strong verbal and written communication skills
- Basic knowledge of Windows 10, Windows 11, ChromeOS, and MacOS
- Must pass a background check
Nice to Haves
- HP repair certifications preferred
- IT background preferred
Benefits
- Great health insurance starting on the 1st of the month after your start date
- Three plans with varying deductibles, including HSA and FSA options
- Affordable Vision, Dental, Life, Disability, Accident, and Hospital Indemnity plans
- Paid vacation
- Sick, and personal days
More jobs like this
