Solutions Engineer

Summary

Vividly provides a trade promotion management solution for consumer packaged goods companies, supporting campaign creation, deductions management, and promotion measurement. The Solutions Engineer will bring CPG expertise into the sales process, lead discovery and tailored demonstrations, translate customer workflows into Vividly solutions, and support implementation handoffs.

Responsibilities

• Lead business and solution discovery alongside Account Executives to understand customer workflows, pain points, priorities, and desired outcomes
• Deliver compelling, tailored demonstrations that connect Vividly capabilities to real customer problems and business outcomes
• Understand and solution across trade planning, deductions, accruals, forecasting, reporting, profitability, and related CPG workflows
• Translate complex customer processes into clear future-state workflows within Vividly
• Engage confidently with stakeholders across Sales, Accounting, Finance, Operations, IT, and executive leadership
• Uncover requirements customers may not initially recognize by asking thoughtful questions and connecting processes across departments
• Understand the customer's broader technology and data environment, including ERP systems, retailer/distributor data, syndicated data, and other systems supporting trade
• Partner with Integration Solutions Engineering when deeper technical discovery or integration feasibility validation is required
• Identify implementation dependencies, potential solution gaps, risks, and customer readiness considerations before Closed Won
• Partner with Sales to ensure proposed solutions and customer expectations align with Vividly's capabilities
• Document key workflows, requirements, assumptions, decisions, and commitments so customers don't have to restart discovery after the sale
• Partner with Solution Architecture on complex opportunities and provide a structured handoff after Closed Won
• Stay current on Vividly capabilities, integrations, product releases, and relevant CPG industry trends
• Bring recurring customer needs and market feedback back to Product, Customer Experience, and Sales
• Help develop reusable demonstrations, discovery frameworks, solution patterns, and enablement that improve how Vividly sells
• Serve as a CPG subject matter expert across the organization and help teammates better understand the operational realities of our customers

Skills

• Have 3+ years of experience in Solutions Engineering, Solutions Consulting, or a similar customer-facing solution role, with CPG industry experience strongly preferred but not required
• Have experience solutioning complex business, commercial, or financial workflows, with Trade Promotion Management experience considered a plus
• Have experience discovering and solutioning complex business and financial workflows, with exposure to areas such as revenue, accounting, forecasting, payments, or financial reporting. CPG trade experience is a plus
• Can quickly understand how a business operates, identify underlying problems, and recommend a better approach
• Are a strong communicator who can make complicated workflows easy to understand
• Are comfortable presenting to groups and engaging stakeholders with different levels of seniority and functional expertise
• Can tell a compelling story rather than simply walk through product features
• Are curious, consultative, and comfortable asking challenging questions when a customer's stated requirement may not solve the underlying problem
• Have experience working with ERP systems such as NetSuite, SAP, Microsoft Dynamics, Sage, QuickBooks, or similar platforms
• Have enough technical curiosity to understand integrations, APIs, data flows, and system dependencies without needing to be an engineer
• Learn software quickly and are comfortable navigating and demonstrating complex SaaS applications
• Can operate independently, move quickly, and adapt when requirements or priorities change
• Are comfortable working in ambiguity and creating structure where processes are still evolving
• Have strong judgment and know when to pull in Product, Integrations, Solution Architecture, or other SMEs
• Want to have a foundational impact at a high-growth startup
• Previous experience as a Solutions Engineer, Solutions Consultant, Sales Engineer, Implementation Consultant, or with TPM/RGM technology is a plus but deep CPG expertise combined with strong communication, curiosity, and learning agility can be equally valuable

Qualifications

Must Haves

• Have 3+ years of experience in Solutions Engineering, Solutions Consulting, or a similar customer-facing solution role, with CPG industry experience strongly preferred but not required
• Have experience solutioning complex business, commercial, or financial workflows, with Trade Promotion Management experience considered a plus
• Have experience discovering and solutioning complex business and financial workflows, with exposure to areas such as revenue, accounting, forecasting, payments, or financial reporting. CPG trade experience is a plus
• Can quickly understand how a business operates, identify underlying problems, and recommend a better approach
• Are a strong communicator who can make complicated workflows easy to understand
• Are comfortable presenting to groups and engaging stakeholders with different levels of seniority and functional expertise
• Can tell a compelling story rather than simply walk through product features
• Are curious, consultative, and comfortable asking challenging questions when a customer's stated requirement may not solve the underlying problem
• Have experience working with ERP systems such as NetSuite, SAP, Microsoft Dynamics, Sage, QuickBooks, or similar platforms
• Have enough technical curiosity to understand integrations, APIs, data flows, and system dependencies without needing to be an engineer
• Learn software quickly and are comfortable navigating and demonstrating complex SaaS applications
• Can operate independently, move quickly, and adapt when requirements or priorities change
• Are comfortable working in ambiguity and creating structure where processes are still evolving
• Have strong judgment and know when to pull in Product, Integrations, Solution Architecture, or other SMEs
• Want to have a foundational impact at a high-growth startup
• Previous experience as a Solutions Engineer, Solutions Consultant, Sales Engineer, Implementation Consultant, or with TPM/RGM technology is a plus but deep CPG expertise combined with strong communication, curiosity, and learning agility can be equally valuable

Benefits

• Fully remote work with no commute required
• Every Vividly team member receives a stipend upon hire to help create a comfortable, productive home office.
• For most USA holidays that fall on a Monday or Friday, it turns into a 4 day weekend.
• Flexible Time Off
• Healthcare, Dental and Vision - We cover 100% of your monthly premiums and 50% of all dependents
• 401(k) - With a 3% employer contribution
• Weekly $20 Sharebite Meal Stipend - For every meal you purchase, they donate a meal through Feeding America!
• Monthly $50 Wellness Reimbursement
• Monthly $200 Remote Work Stipend