Technical Account Manager

Summary

Vultr is a leading provider of high-performance cloud infrastructure solutions, aiming to make these services accessible for enterprises and AI innovators. The Technical Account Manager (TAM) is responsible for managing the post-sales technical relationship with customers, ensuring successful onboarding and ongoing technical health to maximize the value of Vultr's offerings.

Responsibilities

• Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning
• Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling
• Review customer architectures and provide optimization recommendations to improve performance, and increase reliability
• Serve as the primary post-sales technical point of contact for assigned accounts
• Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs
• Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.)
• Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution
• Identify systemic issues and advocate for customers in cross-functional conversations
• Document incident reviews and communicate root cause, corrective actions, and preventative plans
• Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services
• Partner with Sales to support expansion cycles with technical insights and validation
• Monitor utilization patterns and proactively recommend optimizations
• Provide structured feedback to Product teams on compute, storage, and networking capabilities
• Participate in beta programs with customers

Skills

• 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role
• Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration
• Experience with containerization, CI/CD pipelines, and observability tooling
• Significant hands on Kubernetes experience
• Ability to translate customer needs into actionable recommendations
• Excellent communication, relationship-building, and executive presentation skills
• Experience with IaaS pricing, billing, and usage optimization is a plus

Qualifications

Must Haves

• 3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role
• Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration
• Experience with containerization, CI/CD pipelines, and observability tooling
• Significant hands on Kubernetes experience
• Ability to translate customer needs into actionable recommendations
• Excellent communication, relationship-building, and executive presentation skills

Nice to Haves

• Experience with IaaS pricing, billing, and usage optimization is a plus

Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans.
• 401(k) plan that matches 100% up to 4%, with immediate vesting
• Professional Development Reimbursement of $2,500 each year
• 11 Holidays + Paid Time Off Accrual + Rollover Plan
• Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
• $500 stipend for remote office setup in first year + $400 each following year
• Internet reimbursement up to $75 per month
• Gym membership reimbursement up to $50 per month
• Company paid Wellable subscription