US Virtual - Customer Service Associate (Healthcare)

Summary

VXI Global Solutions is a leading specialty pharmacy dedicated to supporting patients with complex and chronic health conditions. As a Customer Service Associate, you'll be the first point of contact for patients and prescribers, ensuring their needs are met with efficiency, professionalism, and empathy.

Responsibilities

• Provide top-tier support to patients and prescribers via inbound and outbound phone calls or web-based communication channels
• Address a variety of inquiries, including:
• + Scheduling medication deliveries
• + Resolving billing, insurance, or account issues
• + Explaining patient benefits clearly and confidently
• + Tracking and updating order statuses
• Collaborate with internal expert teams to deliver fast, effective resolutions to patient concerns
• Handle a high volume of daily interactions (30-50 calls per day) with accuracy and compassion
• Learn and master systems and procedures through a comprehensive paid training program
• Meet key performance metrics, including productivity, quality, and patient satisfaction goals
• Maintain professionalism and adaptability in a fast-paced virtual environment

Skills

• High school diploma or equivalent required
• 2+ years in customer service (call center experience is a plus)
• Proficiency in Microsoft Office Suite; ability to navigate and manage multiple systems simultaneously
• Exceptional verbal and written communication skills; ability to convey information with clarity and empathy
• Strong organizational and time-management abilities
• A proactive, solutions-oriented mindset
• Ability to adapt to diverse patient needs with professionalism
• Reliable internet connectivity and a dedicated, distraction-free workspace
• Availability to work within Contact Center hours
• Attendance is critical-100% participation during the first 90 days of training is required
• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise
• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment
• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions
• Tech-Savvy: Comfort with technology and ability to learn new systems quickly
• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment
• Strong verbal and written communication skills, especially in a virtual setting
• Ability to adapt to changing technologies and procedures while working remotely

Qualifications

Must Haves

• High school diploma or equivalent required
• 2+ years in customer service (call center experience is a plus)
• Proficiency in Microsoft Office Suite; ability to navigate and manage multiple systems simultaneously
• Exceptional verbal and written communication skills; ability to convey information with clarity and empathy
• Strong organizational and time-management abilities
• A proactive, solutions-oriented mindset
• Ability to adapt to diverse patient needs with professionalism
• Reliable internet connectivity and a dedicated, distraction-free workspace
• Availability to work within Contact Center hours
• Attendance is critical-100% participation during the first 90 days of training is required
• Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise
• Ergonomics: A comfortable desk and chair setup that allows for the proper installation of necessary equipment
• Reliable Internet Connection: Stable, high-speed internet with a minimum bandwidth of 10 Mbps downstream and 5 Mbps upstream
• Quiet, Distraction-Free Workspace: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions
• Tech-Savvy: Comfort with technology and ability to learn new systems quickly
• Self-motivation & Independence: Ability to stay productive and manage your time effectively in a remote environment
• Strong verbal and written communication skills, especially in a virtual setting
• Ability to adapt to changing technologies and procedures while working remotely

Benefits

• Full health insurance package including medical, dental, and vision coverage.
• Company-Provided Equipment: All necessary equipment will be provided.
• Cell Phone Benefits : $25/month per line for unlimited phone, text, and data (restrictions may apply).
• Comprehensive Training : Paid training to ensure you are fully prepared for success.
• Career Growth : Opportunities for career advancement and professional development within a leading healthcare provider.
• Work-from-Home Convenience : Save time, and money, and reduce your environmental footprint.
• Generous Referral Program : Earn $20 per paycheck for every person you refer-and your referral earns it too! No limits on payouts.