Part-Time Payment Specialist, Backup Care

Summary

Wellthy is a care-support company helping families manage caregiving and backup care needs. The Part-Time Payment Specialist processes member reimbursement claims and direct payments to vendors and care providers, ensuring accurate calculations, documentation, records, and timely communication in accordance with client-specific policies.

Responsibilities

• Review and process backup care payment requests — both member reimbursement claims and direct payments to vendors/providers — in accordance with each client's specific contract terms and payment policies
• Verify receipts, invoices, and supporting documentation submitted by members or providers for accuracy and completeness before processing, including W-9 and banking details for direct-pay vendors
• Calculate reimbursement and direct-pay amounts accurately, applying the correct rates, caps, and policy rules based on the applicable client contract
• Communicate directly with members and providers regarding the status of their payment requests, including approvals, denials, and any requests for additional documentation
• Maintain accurate, organized, and up-to-date records of all reimbursement and direct-pay transactions
• Identify discrepancies or unusual requests and escalate them to the Payments Manager as needed
• Meet service level agreement (SLA) turnaround times for both reimbursement and direct-pay review and processing
• Partner with the broader Finance/Accounting team to support accounts payable processes tied to member reimbursements and vendor/provider direct payments
• Stay current on client-specific contract terms and payment policy updates that affect member and provider eligibility

Skills

• No degree required
• Ability to learn and correctly apply multiple client-specific contract terms and payment policies across both reimbursement and direct-pay workflows
• Strong organizational skills and high attention to detail to ensure payment accuracy
• Efficient time management to handle a consistent volume of requests within SLA
• Excellent written and verbal communication skills for direct, member- and provider-facing conversations about payment status
• Comfortable working with numbers and basic arithmetic
• Comfortable learning and working in our online payments platform
• Comfortable communicating primarily via Slack with teammates and managers for internal, day-to-day communication
• Professional, patient, and empathetic communicator with members and providers
• Reliable, detail-oriented, and comfortable with repetitive, accuracy-driven work
• Adaptable to variations in policy and contract terms across different clients
• Prior experience in accounts payable, bookkeeping, cashiering, retail transactions, or another role requiring regular handling of money or numeric accuracy is preferred
• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus

Qualifications

Must Haves

• No degree required
• Ability to learn and correctly apply multiple client-specific contract terms and payment policies across both reimbursement and direct-pay workflows
• Strong organizational skills and high attention to detail to ensure payment accuracy
• Efficient time management to handle a consistent volume of requests within SLA
• Excellent written and verbal communication skills for direct, member- and provider-facing conversations about payment status
• Comfortable working with numbers and basic arithmetic
• Comfortable learning and working in our online payments platform
• Comfortable communicating primarily via Slack with teammates and managers for internal, day-to-day communication
• Professional, patient, and empathetic communicator with members and providers
• Reliable, detail-oriented, and comfortable with repetitive, accuracy-driven work
• Adaptable to variations in policy and contract terms across different clients

Nice to Haves

• Prior experience in accounts payable, bookkeeping, cashiering, retail transactions, or another role requiring regular handling of money or numeric accuracy is preferred
• Comfort with emerging technology and curiosity around how tools like AI can support your workflow or help families more effectively is a plus

Benefits

• Remote work environment.
• Retirement savings account.
• Mental health benefits.
• Sick Days.