Wiley
Posted 2 days agoVerified live 1d ago
Customer Success Coordinator
Brief overview
Remote
UndergradOr in progress
$40k–$53k/yrStated range
1+ yrsMinimum
35 H-1B approvalsDept. of Labor
11 green cardsCertified filings
Microsoft ExcelGoogle SheetsCRM PlatformsSalesforceSaaS
About the company
Wileywiley.com
We transform knowledge into accessible and actionable intelligence for today's challenges and tomorrow's possibilities.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.35H-1B approved
100%approval rate
6new H-1B hires
11PERM certified
$158,653median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
202312
20249
202513
20261
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20234
20244
20254
20262
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20234
20241
20256
Top sponsored roles
PRINCIPAL APPLICATION DEVELOPMENTPrincipal Application EngineeringSenior Data Engineering ManagerBUSINESS ANALYST SENIORANALYTICS ENGINEER
Sponsored employees from
India
Job description
Summary
Wiley is a global organization focused on science, education, and publishing. The Customer Success Coordinator manages the end-to-end delivery of ebooks, courseware, and content solutions for academic customers, partnering with internal and external stakeholders on implementation, onboarding, troubleshooting, training, and process improvement.
Responsibilities
- Coordinate end-to-end delivery of ebooks, courseware, and content solutions for higher ed accounts
- Partner with internal teams and external stakeholders to support implementation, onboarding, and configuration
- Troubleshoot technical issues during implementation and post-launch, escalating and coordinating resolution with the right teams
- Support client training and communicate platform functionality and best practices to instructors and administrators
- Maintain documentation for implementation processes and common troubleshooting steps
- Identify and recommend process improvements that strengthen customer satisfaction and usage
Skills
- Bachelor's degree in business, communications, or a related field
- Minimum 1 year of experience in a customer service, account management, sales support, or a client-facing role
- Basic proficiency in spreadsheets (Excel/Google Sheets)
- Strong problem-solving skills with attention to detail and a customer-service orientation
- Comfortable explaining technical concepts to non-technical audiences
- Strong time management and prioritization skills; ability to maintain a calendar and inbox that prioritizes meetings and responses with the highest urgency
- Completes work with a limited degree of supervision and can act as an informal resource for less experienced associates
- Prior experience in a SaaS or subscription-based business is a plus
- Familiarity with CRM platforms (Salesforce preferred)
Qualifications
Must Haves
- Bachelor's degree in business, communications, or a related field
- Minimum 1 year of experience in a customer service, account management, sales support, or a client-facing role
- Basic proficiency in spreadsheets (Excel/Google Sheets)
- Strong problem-solving skills with attention to detail and a customer-service orientation
- Comfortable explaining technical concepts to non-technical audiences
- Strong time management and prioritization skills; ability to maintain a calendar and inbox that prioritizes meetings and responses with the highest urgency
- Completes work with a limited degree of supervision and can act as an informal resource for less experienced associates
Nice to Haves
- Prior experience in a SaaS or subscription-based business is a plus
- Familiarity with CRM platforms (Salesforce preferred)
Benefits
- Remote work arrangement
- Meeting-free Friday afternoons allowing more time for heads-down work and professional development
- Professional development opportunities
- Continual learning and internal mobility
- A robust body of employee programming providing opportunities to foster community, learn, and grow
- Comprehensive benefits package
