Account & Relationship Management Executive

Summary

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. The Account & Relationship Management Executive will manage and grow a portfolio of nursing education accounts, develop relationships with university and college decision-makers, negotiate product and service terms, drive revenue, and ensure customer satisfaction.

Responsibilities

• Develop in-depth relationships with key decision-makers in assigned accounts
• Conduct thorough needs analysis to align products/services to customer requirements
• Negotiate terms and close sales with a high degree of authority
• Develop and implement targeted sales strategies
• Track and analyze sales performance metrics and tailor strategies accordingly
• Conduct regular status meetings with clients to ensure satisfaction and identify opportunities
• Provide detailed and accurate sales forecasts
• Support clients during the implementation of products/services
• Resolve complex customer issues promptly and effectively
• Identify opportunities for upselling and cross-selling within the account portfolio

Skills

• Bachelor's Degree or equivalent relevant experience
• 2+ years' experience in Field Sales or Account Management or other equivalent experience
• A mix of hunter and gather sales experience, with a track record of success
• A go-getter attitude and self-motivation to hunt for deals and get them across the finish line
• Communication: Excellent verbal and written communication skills
• Negotiation: Strong negotiation skills for setting terms and closing deals
• Product Knowledge: Solid understanding of the organization's products or services
• Sales Strategy: Ability to design and implement targeted sales strategies
• CRM Expertise: Advanced use of CRM software, like Salesforce.com, for account management
• Problem-Solving: High proficiency in resolving complex customer issues
• Analytical Skills: Strong analytical skills for tracking and adapting sales performance
• Relationship Building: Exceptional ability to build and maintain long-term client relationships
• Located in Minnesota
• Higher Education, Publishing, or Healthcare background, a plus

Qualifications

Must Haves

• Bachelor's Degree or equivalent relevant experience
• 2+ years' experience in Field Sales or Account Management or other equivalent experience
• A mix of hunter and gather sales experience, with a track record of success
• A go-getter attitude and self-motivation to hunt for deals and get them across the finish line
• Communication: Excellent verbal and written communication skills
• Negotiation: Strong negotiation skills for setting terms and closing deals
• Product Knowledge: Solid understanding of the organization's products or services
• Sales Strategy: Ability to design and implement targeted sales strategies
• CRM Expertise: Advanced use of CRM software, like Salesforce.com, for account management
• Problem-Solving: High proficiency in resolving complex customer issues
• Analytical Skills: Strong analytical skills for tracking and adapting sales performance
• Relationship Building: Exceptional ability to build and maintain long-term client relationships
• Located in Minnesota

Nice to Haves

• Higher Education, Publishing, or Healthcare background, a plus

Benefits

• Growth potential opportunities
• Professional development
• An engaging team environment
• The ability to work remotely
• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave
• A company car is provided