Account Manager

Summary

Wolt creates technology that brings joy, simplicity, and earnings to neighborhoods around the world through its delivery platform. The Account Manager will build strong restaurant partnerships, deliver service, support partner growth through marketing and data insights, and collaborate on campaigns, investments, and operational improvements.

Responsibilities

• Supporting partners in leveraging marketing and growth solutions to help maximize their business potential on the platform
• Working closely with the marketing team to plan and execute campaigns together with restaurant partners
• Preparing regular business reviews (monthly and quarterly), sharing performance insights, identifying opportunities, and building joint growth plans
• Analysing operational and commercial metrics to identify trends, address challenges, and propose data-driven solutions that improve partner performance and customer experience
• Leading collaborative discussions and negotiations around campaigns, marketing investments, and initiatives that create long-term value
• Helping partners in adopting new tools, features, and operational best practices
• Staying up to date with local market trends, customer preferences, and competitor activity to strengthen partner presence

Skills

• Based in Kraków or in the surrounding area
• Solid experience in account management, partnership management, or a similar partner-facing role
• Strong relationship-building skills and fluency in both Polish and English
• Commercially aware and comfortable working in sales-driven environments
• Strong analytical skills with experience in performance metrics
• Well-structured, detail-oriented, and proactive in managing partner relationships and priorities
• Well-structured, detail-oriented, and proactive, with a collaborative, hands-on approach
• Experience working with performance metrics, marketing solutions, or growth initiatives is a plus
• Strong analytical skills with experience in performance metrics; familiarity with tools like Looker or Power BI is a plus
• Experience with CRM systems and a genuine passion for food and developing the best restaurants in town will both be an advantage

Qualifications

Must Haves

• based in Kraków or in the surrounding area
• Solid experience in account management, partnership management, or a similar partner-facing role
• Strong relationship-building skills and fluency in both Polish and English
• Commercially aware and comfortable working in sales-driven environments
• Strong analytical skills with experience in performance metrics
• Well-structured, detail-oriented, and proactive in managing partner relationships and priorities
• Well-structured, detail-oriented, and proactive, with a collaborative, hands-on approach

Nice to Haves

• Experience working with performance metrics, marketing solutions, or growth initiatives is a plus
• Strong analytical skills with experience in performance metrics; familiarity with tools like Looker or Power BI is a plus
• Experience with CRM systems and a genuine passion for food and developing the best restaurants in town will both be an advantage