Account Manager, SMB - Portland - Bilingual Preferred

Summary

Grubhub, part of Wonder, is a U.S. ordering and delivery marketplace that connects diners with restaurants through online ordering and restaurant technology. The Account Manager will manage a portfolio of SMB restaurant accounts, optimize their Grubhub presence, cultivate partner relationships, and drive growth in order volume and conversion.

Responsibilities

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role

Skills

• Bachelor's Degree or equivalent years of experience and High School degree/GED required
• 2-4 years of Sales or Account Manager experience
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
• Native-level fluency in English is required
• Ability and desire to do whatever it takes to find solutions for restaurants
• Strong verbal and written communication skills
• Confident making outbound dials on the phone
• Proven track record of success in meeting and exceeding goals
• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
• Experience working with (or selling to) restaurant owners
• Restaurant experience
• Experience with Salesforce.com or similar CRM
• Candidates fluent in Mandarin or Spanish are strongly preferred

Qualifications

Must Haves

• Bachelor's Degree or equivalent years of experience and High School degree/GED required
• 2-4 years of Sales or Account Manager experience
• Strong computer skills (MS Office, Google products) with the ability to quickly learn new software
• Native-level fluency in English is required
• Ability and desire to do whatever it takes to find solutions for restaurants
• Strong verbal and written communication skills
• Confident making outbound dials on the phone
• Proven track record of success in meeting and exceeding goals
• Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment

Nice to Haves

• Experience working with (or selling to) restaurant owners
• Restaurant experience
• Experience with Salesforce.com or similar CRM
• Candidates fluent in Mandarin or Spanish are strongly preferred

Benefits

• Uncapped commission
• Equity
• A 401(k)
• A choice of medical, dental, and vision plans
• Company paid short and long term disability coverage
• Paid time off including flexible time off for exempt employees
• Paid vacation for non-exempt employees
• Paid sick leave in compliance with applicable law
• Paid parental leave
• Discounted meals
• Exclusive perks across the Wonder family of brands