Product Analyst - Application Development

Summary

World Wide Technology is a technology solutions company whose internal IT team develops and supports web applications, business tools, mobile applications, and enterprise learning and lab environments. The Product Analyst supports a software development team by translating requirements into user stories, managing the product backlog, testing releases, analyzing product metrics, resolving tickets, and building toward end-to-end product ownership.

Responsibilities

• Build trust with the stakeholder group, dev team, QA, and UX designers
• Be the advocate for the customer
• Turn requirements into well-defined stories with clear acceptance criteria and participate actively in grooming with your team
• Know your board — what is in flight, what is next — and keep it current
• Participate/lead stakeholder meetings and working sessions and take ownership of smaller sessions
• Test features and releases, including production validation on release days. Expect roughly 10–15% of your week in testing
• Pull product usage and metrics to support the decisions stakeholders are making
• Triage and resolve ServiceNow tickets for your product areas with urgency and a customer service mindset
• Maintain clear documentation every release — processes, enhancements, and system changes
• Support root cause analysis of production issues and pitch in on release days
• Flag gaps and surface opportunities you notice — you don't need to wait to be asked
• Use AI tools as part of your workflow and work in Agile throughout
• Support a product area, building toward owning it end to end

Skills

• 2+ years as a business analyst, product analyst, or similar role supporting software development. Experience in operations, reporting, or financial analysis roles does not substitute
• You have written user stories with acceptance criteria and participated in grooming with a development team
• You have gathered and documented requirements from stakeholders, with support from a senior analyst or lead when the ask was ambiguous
• You have tested features before release and validated fixes or enhancements in production
• You have pulled or built a report or dashboard that someone else used to make a decision
• Comfortable working across web applications, mobile apps, backend APIs, and SQL — enough to trace an issue and know when to escalate
• Exposure to testing, QA, or root cause analysis of production issues
• Excellent written and verbal communication; comfortable presenting your work to stakeholders
• A problem solver who wants ownership and works to get there
• Organized — you keep track of your own work without needing to be chased down
• Intellectually curious — you pick up new domains quickly and ask good questions when you don't know something
• Comfortable with ambiguity — you can devise a path forward on a loosely defined problem and know when to check your approach with someone more senior
• Comfortable with data — you can pull it, read it, and explain what it shows
• A clear communicator who builds relationships easily
• Genuinely open to feedback — you seek it out, not just receive it when it's handed to you
• This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role
• Experience owning a piece of a product area through a full release cycle or more
• Business Analyst, Product Analyst, or Technical BA background, or BA experience at a product or software company
• Familiarity with Shortcut, Jira, or similar work management tools
• ServiceNow or a comparable ticket management system
• Exposure to CMS platforms, mobile apps, or enterprise SaaS products

Qualifications

Must Haves

• 2+ years as a business analyst, product analyst, or similar role supporting software development. Experience in operations, reporting, or financial analysis roles does not substitute
• You have written user stories with acceptance criteria and participated in grooming with a development team
• You have gathered and documented requirements from stakeholders, with support from a senior analyst or lead when the ask was ambiguous
• You have tested features before release and validated fixes or enhancements in production
• You have pulled or built a report or dashboard that someone else used to make a decision
• Comfortable working across web applications, mobile apps, backend APIs, and SQL — enough to trace an issue and know when to escalate
• Exposure to testing, QA, or root cause analysis of production issues
• Excellent written and verbal communication; comfortable presenting your work to stakeholders
• A problem solver who wants ownership and works to get there
• Organized — you keep track of your own work without needing to be chased down
• Intellectually curious — you pick up new domains quickly and ask good questions when you don't know something
• Comfortable with ambiguity — you can devise a path forward on a loosely defined problem and know when to check your approach with someone more senior
• Comfortable with data — you can pull it, read it, and explain what it shows
• A clear communicator who builds relationships easily
• Genuinely open to feedback — you seek it out, not just receive it when it's handed to you
• This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role

Nice to Haves

• Experience owning a piece of a product area through a full release cycle or more
• Business Analyst, Product Analyst, or Technical BA background, or BA experience at a product or software company
• Familiarity with Shortcut, Jira, or similar work management tools
• ServiceNow or a comparable ticket management system
• Exposure to CMS platforms, mobile apps, or enterprise SaaS products

Benefits

• Health (Medical & Prescription), Dental, and Vision Care
• Onsite Health Centers (MO & IL)
• Employee Assistance Program
• Wellness program
• Profit Sharing
• 401k Plan with Company Matching
• Life and Disability Insurance
• Flexible Spending Accounts
• Tuition Reimbursement
• PTO & Holidays
• Parental Leave
• Medical Leave
• Military Leave
• Bereavement
• Day of Caring
• Family Planning Benefits
• Nursing Mothers Benefits
• Voluntary Legal
• Voluntary Supplemental Accident/Illness/Hospital
• Voluntary ID Theft
• Pet Insurance
• Employee Discount Program
• Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions