Deal Configuration Analyst (St. Louis)

Summary

World Wide Technology is a global technology solutions provider delivering strategy, execution, and partnership to help organizations achieve digital transformation. The Deal Configuration Analyst supports custom applications and third-party systems used in pre-sales, engineering, scoping, and quoting, contributing to requirements, testing, product ownership, issue resolution, and continuous improvement.

Responsibilities

• Applying and starting to lead and promote WWT Core Values and best practices
• Serve as the subject matter expert for the product areas and platforms you support, owning them from requirements through production
• Stakeholder partnership mindset - builds trust by treating stakeholders as collaborators
• Adapt quickly as priorities shift - supporting different product areas or teams over time is a defining feature of this role
• Own your product board - know what is in flight, what is coming, and why it matters
• Support end-to-end testing of features and releases, including production validation on release days
• Manage and triage ServiceNow tickets for your product areas with urgency and a customer service mindset
• Create and maintain clear documentation for product releases - processes, enhancements, and system changes
• Identify gaps, propose improvements, and proactively surface opportunities before they become problems
• Participate in the design, development, and testing of software utilizing both custom-developed and third-party tools
• Debug production issues, contribute to root cause analysis, and support your team on release days
• Use AI tools as part of your workflow and follow Agile methodologies throughout

Skills

• 3+ years of business analyst or experience in a related field
• Demonstrated experience in Agile software development environments
• Strong analytical, critical thinking, and problem-solving abilities
• Experience in testing, QA, and root cause analysis of issues
• Comfortable working across different platforms: websites, mobile apps, backend APIs, and SQL
• Excellent written and verbal communication skills, with the ability to present to Stakeholders and facilitate working sessions
• Customer-focused mindset
• Ability to build effective stakeholder partnerships
• Data-literate - able to pull, analyze, and communicate metrics and usage data to support decisions
• Familiarity with project and work management tools such as Shortcut, Jira, or similar
• Experience with ServiceNow or comparable ticket management systems
• PLEASE NOTE:  This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role.  This role is not open for staffing partners or corp‑to‑corp candidates
• **Preferred locations: MO**

Qualifications

Must Haves

• 3+ years of business analyst or experience in a related field
• Demonstrated experience in Agile software development environments
• Strong analytical, critical thinking, and problem-solving abilities
• Experience in testing, QA, and root cause analysis of issues
• Comfortable working across different platforms: websites, mobile apps, backend APIs, and SQL
• Excellent written and verbal communication skills, with the ability to present to Stakeholders and facilitate working sessions
• Customer-focused mindset
• Ability to build effective stakeholder partnerships
• Data-literate - able to pull, analyze, and communicate metrics and usage data to support decisions
• Familiarity with project and work management tools such as Shortcut, Jira, or similar
• Experience with ServiceNow or comparable ticket management systems
• PLEASE NOTE:  This position requires permanent U.S. work authorization. Candidates requiring current or future visa sponsorship, including those on OPT, CPT or H1/H4, are not eligible for this role.  This role is not open for staffing partners or corp‑to‑corp candidates

Nice to Haves

• **Preferred locations: MO**

Benefits

• Health (Medical & Prescription), Dental, and Vision Care
• Onsite Health Centers (MO & IL)
• Employee Assistance Program
• Wellness program
• Profit Sharing
• 401k Plan with Company Matching
• Life and Disability Insurance
• Flexible Spending Accounts
• Tuition Reimbursement
• PTO & Holidays
• Parental Leave
• Medical Leave
• Military Leave
• Bereavement
• Day of Caring
• Family Planning Benefits
• Nursing Mothers Benefits
• Voluntary Legal
• Voluntary Supplemental Accident/Illness/Hospital
• Voluntary ID Theft
• Pet Insurance
• Employee Discount Program