Business Analyst OpEx

Summary

Worldwide Flight Services is a provider of cargo, passenger, ramp handling, and technical services across airport locations worldwide. The Business Analyst – Operational Excellence transforms operational data into insights, tracks financial and operational benefits, develops dashboards, and supports process improvement and executive decision-making.

Responsibilities

• Partner with business units across Amazon, Cargo, and Lean Six Sigma pillars to track and sustain improvement initiatives
• Ensure standard benefit calculation methodologies and performance tracking frameworks are applied consistently across all pillars
• Identify and quantify efficiency opportunities through data analysis and collaboration with operational teams
• Develop and maintain benefit-tracking models and dashboards to monitor realized and projected savings
• Validate cost savings, productivity improvements, and other measurable outcomes with Finance and CI leadership
• Ensure transparency and accuracy of data through recurring audits and continuous monitoring
• Support Lean Six Sigma and Continuous Improvement initiatives through data collection, benefit validation, and KPI tracking
• Collaborate with CI leaders and Green Belt project owners to define baselines, measure outcomes, and calculate ROI
• Provide analytical support for process mapping, root cause analysis, and performance benchmarking
• Prepare executive-level dashboards, scorecards, and presentations summarizing progress, financial impact, and risks
• Translate complex data into clear, actionable insights for senior leadership
• Support governance and reporting structures to drive accountability and informed decision-making
• Act as a liaison between Operational Excellence, IT, and Data teams to ensure alignment on data architecture, reporting, and analytics initiatives
• Understand and translate business requirements into technical solutions, supporting integration of data sources and automation of performance reports

Skills

• Bachelor's degree in business administration, Finance, Industrial Engineering, Operations Management, or a related field
• 4+ years of experience in business analysis, operations, or project management
• Proven experience quantifying and validating operational or financial benefits
• Proficiency in Excel (advanced modeling, pivot tables) and Power BI or Tableau
• Working knowledge of Lean Six Sigma or other process improvement methodologies
• Strong analytical, communication, and storytelling skills for executive audiences
• Experience with SQL, databases, or scripting languages such as Python, R
• Primarily sedentary office work environment (remote)
• Standing 5%, Walking 5%, Sitting 85%, Driving 5%
• VBA preferred
• Lean Six Sigma Green Belt certification preferred

Qualifications

Must Haves

• Bachelor's degree in business administration, Finance, Industrial Engineering, Operations Management, or a related field
• 4+ years of experience in business analysis, operations, or project management
• Proven experience quantifying and validating operational or financial benefits
• Proficiency in Excel (advanced modeling, pivot tables) and Power BI or Tableau
• Working knowledge of Lean Six Sigma or other process improvement methodologies
• Strong analytical, communication, and storytelling skills for executive audiences
• Experience with SQL, databases, or scripting languages such as Python, R
• Primarily sedentary office work environment (remote)
• Standing 5%, Walking 5%, Sitting 85%, Driving 5%

Nice to Haves

• VBA preferred
• Lean Six Sigma Green Belt certification preferred

Benefits

• Access to pay when needed through the DailyPay app
• On-the-spot awards through the Awardco Platform, including gift cards and more
• Multiple medical care options for both full- and part-time employees
• Travel discounts, pet insurance, discount shopping, and more through WFS Employee Extras
• Wellness programs offered to all employees
• 401k program
• Opportunity for internal mobility and transfers