Field Support Engineer II

Summary

ZEISS is a global technology company serving industrial, medical, consumer, and semiconductor markets. The Field Support Engineer II installs, repairs, upgrades, and maintains Carl Zeiss Meditec instrumentation in an assigned territory while supporting customer satisfaction, service agreements, inventory management, and technical communication.

Responsibilities

• Diagnose and repair all designated products within an assigned service territory, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines
• Schedule, create, verify and/or modify customer visits as appropriate, by assessing customers’ needs, which may include financial impact to the practice, and patients’ well being
• Complete and submit a field service report on a daily basis according to written procedures as documented in the Field Service reference database
• Complete and submit a weekly expense report according to Carl Zeiss Meditec policies and procedures
• Maintain spare parts inventory according to company guidelines and return specific spare parts as designated by policy
• Support revenue growth through the promotion and retention of service agreements
• Interface with customers in a professional, pleasant and calm demeanor
• Other duties may include, but are not limited to, instructing customers on operation and maintenance of equipment

Skills

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results
• Must be self-directed , able to work independently with limited management oversight
• Must have good verbal and written communication skills
• Must have strong computer skills
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed
• Multiple project and time management skills are required
• BS in Electronics, Engineering, or Computer Technology and related fields preferred
• A+ and Net+ certification preferred

Qualifications

Must Haves

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results
• Must be self-directed , able to work independently with limited management oversight
• Must have good verbal and written communication skills
• Must have strong computer skills
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed
• Multiple project and time management skills are required

Nice to Haves

• BS in Electronics, Engineering, or Computer Technology and related fields preferred
• A+ and Net+ certification preferred

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• Performance Bonus