Field Support Engineer II

Summary

ZEISS Group is a global technology company serving industrial, medical, consumer, and semiconductor markets. Carl Zeiss Meditec is seeking a Field Support Engineer II to install, repair, upgrade, and maintain medical instrumentation in an assigned field service territory while supporting customer satisfaction and communicating with internal teams.

Responsibilities

• The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service territory
• Represents Carl Zeiss Meditec at customer locations and works to achieve a high level of customer satisfaction. Responsible for all company issued property (inventory, tools, diagnostic equipment, vehicle, etc.) in accordance with company policies
• Maintains a high level of professional communication with their team, customers, management, Sales and Technical Support

Skills

• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results
• Must be self-directed, able to work independently with limited management oversight
• Must have good verbal and written communication skills
• Must have strong computer skills
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed
• Multiple project and time management skills are required
• Extensive overnight travel is required by automobile and air
• Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory
• The FSE must be able to obtain sufficient credit to cover the business expenses incurred which will be reimbursed upon expense, submission and approval
• The position requires an average of four (4) hours driving for service calls per day. Must have a valid driver's license and good driving record
• On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking
• BS in Electronics, Engineering, or Computer Technology and related fields preferred
• A+ and Net+ certification preferred

Qualifications

Must Haves

• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results
• Must be self-directed, able to work independently with limited management oversight
• Must have good verbal and written communication skills
• Must have strong computer skills
• Must be able to pass required training to service fine mechanics and optics. Ability to effectively service the equipment on which training is completed
• Multiple project and time management skills are required
• Extensive overnight travel is required by automobile and air
• Must be able to travel in the US and internationally for training, meetings, exhibit support and coverage outside assigned territory
• The FSE must be able to obtain sufficient credit to cover the business expenses incurred which will be reimbursed upon expense, submission and approval
• The position requires an average of four (4) hours driving for service calls per day. Must have a valid driver's license and good driving record
• On occasion, must be able to lift up to 50 pounds. Thirty percent of the average workday is spent standing or walking

Nice to Haves

• BS in Electronics, Engineering, or Computer Technology and related fields preferred
• A+ and Net+ certification preferred

Benefits

• Performance Bonus
• Medical plans
• Retirement savings plan
• Paid time off
• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• Reimbursement of business expenses upon expense submission and approval
• Remote work