Customer Success Engineer

Summary

Zero Networks is looking for a dedicated and customer-focused Customer Success Engineer to join our team. In this role, you will be responsible for ensuring that our customers derive maximum value from our products post-purchase, acting as a vital link between our technical teams and customers to drive satisfaction and engagement.

Responsibilities

• Collaborate with customers to drive usage at Zero Networks means segmenting assets and users effectively, ensuring tailored deployment support and engagement strategies
• Conduct comprehensive training sessions for customers following procurement, equipping them with the knowledge and skills to utilize our products effectively
• Schedule and conduct regular touch bases with customers
• Lead with extreme accountability to resolution, customer issues in collaboration with support and R&D
• Build and maintain strong relationships with customers, understanding their goals, challenges, and feedback to enhance their experience with our products
• Gather customer feedback and insights to relay to internal teams, contributing to product improvements and enhancements

Skills

• Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience
• 3+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry
• Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences
• Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
• Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences
• Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment
• Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment
• Experience conducting training sessions or workshops is a plus

Qualifications

Must Haves

• Bachelor's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience
• 3+ years of experience in a customer success, technical support, or related role, preferably in the SaaS or information security industry
• Strong technical background with the ability to understand complex technical concepts and communicate them effectively to non-technical audiences
• Must have technical understanding of Active Directory, REST APIs, scripting technology (Python or PowerShell), and Operating Systems (Windows, Linux, Mac)
• Excellent communication and interpersonal skills, with a passion for delivering exceptional customer experiences
• Proven ability to manage multiple priorities and adapt to changing customer needs in a fast-paced environment
• Strong problem-solving and analytical skills, with the ability to think critically and develop innovative solutions
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment

Nice to Haves

• Experience conducting training sessions or workshops is a plus

Benefits

• Stock options
• Annual bonus (for non-commissioned roles)
• Attractive benefits