Program Development Specialist - Rosa One Brain System

Summary

Zimmer Biomet is a global medical technology company focused on advancing healthcare innovation and improving patient mobility. The Program Development Specialist builds programs that support adoption and utilization of the ROSA One Brain System by aligning with hospital stakeholders, training surgical teams, developing support plans, and providing demonstrations. The role also performs system installations, maintenance, troubleshooting, customer support, and educational event support.

Responsibilities

• Lead surgical teams through training pathways designed to educate and train surgeons, staff, and administrators on ZB systems/products
• Using available tools/resources/materials, develop support plans with hospital administrators, surgeons, and staff to launch, promote, and develop robotic programs
• Provide on site support for product demonstrations and educational initiatives to build local and regional market awareness
• Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ZB systems/products following established processes
• Follow all internal communication and documentation policies (QA)
• Responsible for key administration duties
• Promote the highest levels of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearances
• Attend product trade shows and annual trainings as required
• Provides support for MedEd events as required

Skills

• •    Proven track record of achieving strong results
• •    Strong interpersonal and communication skills
• •    Strong presentation and demonstration skills
• •    Equivalent years of experience and education will be considered
• •    Excellent communication, organizational and customer relation skills
• •    Ability to work without specific direction on daily activities
• •    Ability to determine one's own schedule based on business needs
• •    Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
• Up to 80%
• •    B.S. in Engineering or M.S/Ph.D in Neuro or Biological Science with 2+ years experience of field support, engineering, or other customer facing function with a medical device company preferred

Qualifications

Must Haves

• •    Proven track record of achieving strong results
• •    Strong interpersonal and communication skills
• •    Strong presentation and demonstration skills
• •    Equivalent years of experience and education will be considered
• •    Excellent communication, organizational and customer relation skills
• •    Ability to work without specific direction on daily activities
• •    Ability to determine one's own schedule based on business needs
• •    Ability to apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
• Up to 80%

Nice to Haves

• •    B.S. in Engineering or M.S/Ph.D in Neuro or Biological Science with 2+ years experience of field support, engineering, or other customer facing function with a medical device company preferred

Benefits

• Development opportunities
• Robust employee resource groups (ERGs)
• A flexible working environment
• Wellness incentives
• A culture of recognition and performance awards
• Annual bonus
• Fully Remote