4DF Connect
Posted 20 days agoVerified live 1d ago
Account Executive | Customer Growth Manager (SaaS - Brazil)
Brief overview
Remote
UndergradOr in progress
3+ yrsMinimum
Customer SuccessAccount ManagementSaaS SalesConsultative DiscoveryRevenue ManagementSaaS Product DemonstrationCustomer OnboardingWorkflow ConfigurationCustomer RetentionAccount Growth
About the company
4DF Connect4dfconnect.carrd.co
Somos a 4DF Connect! Uma organização focada em fortalecer pontes entre pessoas talentosas e projetos de alto impacto.
Job description
Summary
4DF Connect is seeking an Account Executive and Customer Growth Manager to own the full customer lifecycle for its configurable SaaS platform. The role combines consultative sales, customer success, and account management, including converting opportunities, onboarding customers, driving adoption, retaining accounts, and growing a book of business.
Responsibilities
- Work with qualified opportunities generated through inbound, partner, and targeted GTM efforts
- Run consultative discovery to understand workflows, pain points, and goals
- Configure and deliver tailored product demos using Scoop’s no-code platform
- Guide opportunities through follow-up, proposal, negotiation, and closed-won conversion
- Lead new customers through onboarding and early value realization
- Help configure workflows, train users, and drive adoption
- Identify risks early and coordinate internal support where needed
- Manage the ongoing health of your assigned customer portfolio
- Build trusted customer relationships
- Monitor adoption, engagement, renewal risk, and expansion opportunities
- Identify growth opportunities that genuinely fit the customer’s business
Skills
- Apply with an English resume. We will only consider applications in English
- Experience in Customer Success, Account Management, SaaS Sales, or a related customer-facing revenue role
- Comfort owning or contributing to revenue outcomes
- Strong discovery, communication, and relationship-building skills
- Ability to understand customer workflows and translate them into practical solutions
- Confidence learning and demonstrating a configurable SaaS product
- Strong organization, follow-through, and attention to detail
- Ability to balance new opportunities with ongoing customer management
- Coachability and openness to direction, feedback and input
- Advanced/Native communication skills in English (written and spoken)
Qualifications
Must Haves
- Apply with an English resume. We will only consider applications in English
- Experience in Customer Success, Account Management, SaaS Sales, or a related customer-facing revenue role
- Comfort owning or contributing to revenue outcomes
- Strong discovery, communication, and relationship-building skills
- Ability to understand customer workflows and translate them into practical solutions
- Confidence learning and demonstrating a configurable SaaS product
- Strong organization, follow-through, and attention to detail
- Ability to balance new opportunities with ongoing customer management
- Coachability and openness to direction, feedback and input
- Advanced/Native communication skills in English (written and spoken)
Benefits
- Qualified opportunities with background and context
- Sales scripts, discovery guides, proposal materials, FAQs, and objection-handling resources
- Demo frameworks and solution-design support
- Regular coaching from your manager/director
- Leadership support for pricing, renewals, expansion, and unusual commercial terms
- Product, integration, and reporting specialists for technical customer needs
- Playbooks covering key meetings, routines, and customer success practices
- New logo commission on customers you convert to closed-won
- Quarterly CS/account growth bonus based on the health, retention, and growth of your assigned book of business
- A book of business that can grow with you over time
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