Process Server Performance Specialist

Summary

ABC Legal Services is a national provider of service-of-process solutions. The Process Server Performance Specialist manages a portfolio of underperforming process servers by analyzing performance data, providing coaching and accountability, resolving blockers, and partnering with Recruiting and Leadership to maintain coverage and performance.

Responsibilities

• Own a portfolio of underperforming process servers, tracking their metrics daily and identifying trends before they become bigger problems
• Reach out proactively to disengaged or underperforming servers to understand blockers and get jobs moving again
• Deliver direct, actionable coaching and feedback — set clear expectations and specific timeframes for improvement
• Hold servers accountable to performance benchmarks, following through consistently when expectations aren't met
• Field questions and resolve day-to-day blockers that are preventing servers from completing jobs on time
• Create a positive, engaging experience for servers even in tough performance conversations
• Track and escalate recurring or systemic blockers to leadership
• Partner with Recruiting when a server's territory needs additional coverage due to performance gaps

Skills

• * High school diploma or GED required
• * Excellent written and verbal communication skills, including comfort with direct/difficult conversations
• * Proficiency with Microsoft Office (Word, Excel)
• * Strong analytical skills — comfortable pulling insight from data and translating it into action
• * Experience coaching, training, or managing performance (formal performance-management experience a plus)
• * Familiarity with legal processes is a plus

Qualifications

Must Haves

• * High school diploma or GED required
• * Excellent written and verbal communication skills, including comfort with direct/difficult conversations
• * Proficiency with Microsoft Office (Word, Excel)
• * Strong analytical skills — comfortable pulling insight from data and translating it into action

Nice to Haves

• * Experience coaching, training, or managing performance (formal performance-management experience a plus)
• * Familiarity with legal processes is a plus

Benefits

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance