Business Development Representative

Summary

ServiceChannel is a cloud-based facilities management technology company that helps organizations manage repair, maintenance, and asset performance across their locations. The Business Development Representative will generate enterprise sales pipeline through strategic prospecting, account research, stakeholder engagement, and close collaboration with Account Executives.

Responsibilities

• Create new sales opportunities through strategic outbound prospecting across phone, email, LinkedIn, and other channels
• Identify and engage decision-makers and influencers within target accounts
• Schedule qualified meetings between prospective customers and ServiceChannel Account Executives
• Uncover business challenges, priorities, and initiatives that align with ServiceChannel solutions
• Consistently achieve and exceed monthly pipeline generation goals
• Research target accounts, industries, and stakeholders
• Develop account plans and prospecting strategies alongside Account Executives
• Monitor buying signals, organizational changes, technology initiatives, and other trigger events
• Build and maintain accurate account and contact data within Salesforce
• Collaborate closely with Account Executives to prioritize territories and target accounts
• Participate in pipeline reviews, coaching sessions, enablement programs, and strategic planning discussions
• Share market feedback, competitive insights, and customer trends to improve go-to-market execution
• Maintain activity, account, and pipeline hygiene within Salesforce and other sales tools
• Follow established sales processes while continuously testing and improving messaging approaches
• Handle objections professionally and maintain resilience through complex sales conversations
• Represent ServiceChannel with professionalism, credibility, and curiosity in every customer interaction

Skills

• 1+ years of experience in a BDR, SDR, Inside Sales, Business Development, or related customer-facing role
• Excellent written and verbal communication skills
• Proven ability to meet or exceed performance goals
• Strong business acumen and interpersonal skills
• Experience using Salesforce or a similar CRM platform
• Ability to research accounts, identify stakeholders, and engage senior-level business professionals
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment
• Curious and eager to learn
• Competitive but highly collaborative
• Resourceful, proactive, and resilient
• Coachable and open to feedback
• Organized and detail-oriented
• Comfortable navigating ambiguity and change
• Driven by growth, ownership, and continuous improvement
• Possess high emotional intelligence and strong business professionalism
• Bring a team-first mentality and a strong work ethic
• Experience in a B2B SaaS environment
• Familiarity with modern sales engagement and intelligence platforms such as Gong, Gong Engage, Salesloft, Nooks, ZoomInfo, LinkedIn Sales Navigator, 6sense, and similar tools
• Experience generating pipeline through outbound prospecting
• Experience working in a metrics-driven sales organization

Qualifications

Must Haves

• 1+ years of experience in a BDR, SDR, Inside Sales, Business Development, or related customer-facing role
• Excellent written and verbal communication skills
• Proven ability to meet or exceed performance goals
• Strong business acumen and interpersonal skills
• Experience using Salesforce or a similar CRM platform
• Ability to research accounts, identify stakeholders, and engage senior-level business professionals
• Strong organizational skills with the ability to prioritize effectively in a fast-paced environment
• Curious and eager to learn
• Competitive but highly collaborative
• Resourceful, proactive, and resilient
• Coachable and open to feedback
• Organized and detail-oriented
• Comfortable navigating ambiguity and change
• Driven by growth, ownership, and continuous improvement
• Possess high emotional intelligence and strong business professionalism
• Bring a team-first mentality and a strong work ethic

Nice to Haves

• Experience in a B2B SaaS environment
• Familiarity with modern sales engagement and intelligence platforms such as Gong, Gong Engage, Salesloft, Nooks, ZoomInfo, LinkedIn Sales Navigator, 6sense, and similar tools
• Experience generating pipeline through outbound prospecting
• Experience working in a metrics-driven sales organization

Benefits

• Uncapped commission opportunities
• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) retirement plan
• Health Savings Account (HSA)
• Professional development and training programs
• Career growth opportunities across ServiceChannel and Fortive
• Employee wellness and support programs
• Formal training
• Ongoing coaching
• Exposure to enterprise sales strategies that accelerate professional growth