ADA Accommodations Specialist

Summary

Advantage Solutions is a sales and marketing agency providing outsourced sales, merchandising, category management, and marketing services. The ADA Accommodations Specialist owns complex accommodation cases, leads the interactive process and final determinations, and partners with Legal, HR Business Partners, and People Leaders to ensure compliant resolutions. The role also provides guidance, training, and analysis to improve accommodation processes and manage compliance risks.

Responsibilities

• Own and manage the full ADA accommodation caseload as subject-matter expert, applying advanced knowledge of ADA, PWFA, and state accommodation laws to conduct interactive process determinations, undue hardship analysis, and reasonable accommodation decisions, with primary ownership of complex, high-risk, or contested cases referred by the ADA Coordinator
• Partner directly with Legal on cases involving litigation risk, ambiguous regulatory interpretation, or significant business impact, providing case documentation, analysis, and recommendations to support resolution
• Consult with HR Business Partners and People Leaders to evaluate essential job functions, accommodation feasibility, and operational impact for complex, contested, or cross-functional accommodation requests
• Own final determination and documentation of complex accommodation decisions, including denials, interim accommodations, and modified duty arrangements, ensuring legal compliance and audit-ready case records
• Respond to complex or escalated ADA-related inquiries submitted by employees, managers, and HR partners via ticketing systems and email, providing accurate, compliant guidance on accommodation status, process, and next steps
• Serve as technical resource and point of escalation for the ADA Coordinator on routine cases that surface complexity, providing case guidance and coaching to support consistent, compliant handling across the team
• Participate in job description reviews and recommend modifications to essential job functions to support accommodation feasibility and legal defensibility
• Develop and deliver ADA training and best-practice guidance for HRBPs and People Leaders
• Track and analyze complex case outcomes, accommodation trends, and process metrics, identifying systemic improvement opportunities and compliance risk areas

Skills

• * Education Requirements: Bachelor's degree
• * Experience Requirements: 2-4 years experience in relevant field
• * Travel requirement: No travel requirements
• * Advanced working knowledge of ADA, PWFA, FMLA, and related state and federal accommodation and leave laws, including practical application in undue hardship analysis and interactive process determinations for complex or contested cases
• * Demonstrated ability to partner directly with Legal and outside counsel on cases involving litigation risk, ambiguous regulatory interpretation, or significant business impact
• * Strong analytical and case-resolution skills, with the ability to evaluate essential job functions, business feasibility, and accommodation alternatives across varied roles and business units
• * Proficiency with case management systems, HRIS platforms, and Microsoft Office Suite
• * Excellent written and verbal communication skills, including the ability to explain complex compliance decisions clearly and empathetically to employees, People Leaders, HRBPs, and vendor partners
• * Demonstrated sound judgment and discretion in handling highly sensitive, confidential, and legally significant information, including the ability to make final determinations on complex accommodation decisions
• Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs
• (Bachelor's degree in Human Resources, Business, Psychology, or a related field preferred)
• Experience with ticketing or workflow tools preferred

Qualifications

Must Haves

• * Education Requirements: Bachelor's degree
• * Experience Requirements: 2-4 years experience in relevant field
• * Travel requirement: No travel requirements
• * Advanced working knowledge of ADA, PWFA, FMLA, and related state and federal accommodation and leave laws, including practical application in undue hardship analysis and interactive process determinations for complex or contested cases
• * Demonstrated ability to partner directly with Legal and outside counsel on cases involving litigation risk, ambiguous regulatory interpretation, or significant business impact
• * Strong analytical and case-resolution skills, with the ability to evaluate essential job functions, business feasibility, and accommodation alternatives across varied roles and business units
• * Proficiency with case management systems, HRIS platforms, and Microsoft Office Suite
• * Excellent written and verbal communication skills, including the ability to explain complex compliance decisions clearly and empathetically to employees, People Leaders, HRBPs, and vendor partners
• * Demonstrated sound judgment and discretion in handling highly sensitive, confidential, and legally significant information, including the ability to make final determinations on complex accommodation decisions
• Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs

Nice to Haves

• (Bachelor's degree in Human Resources, Business, Psychology, or a related field preferred)
• experience with ticketing or workflow tools preferred

Benefits

• Remote work arrangement