Support Specialist

Summary

Aldridge is a leading Managed Service Provider (MSP) offering scalable IT and cybersecurity solutions. They are seeking a highly motivated IT Support Specialist to ensure the smooth operation of IT systems, provide technical support, and deliver high-quality service to clients.

Responsibilities

• Provide technically accurate and user-friendly solutions to basic end-user requests, ensuring efficient and effective resolution
• Manage and support Active Directory (AD) tasks, including user management, permissions, and group policies
• Troubleshoot and resolve printer-related issues, ensuring minimal disruption to user productivity
• Address and resolve email-related issues, ensuring seamless communication for end users
• Offer application support, assisting users with software-related challenges and ensuring proper functionality
• Handle new user creation processes, ensuring timely account setup and proper configuration
• Manage user offboarding requests, including account deactivation and data transfer as needed
• Build and set up workstations and laptops, ensuring that devices are configured according to company standards
• Diagnose and troubleshoot technical issues across various platforms, providing effective solutions to restore functionality
• Meet or exceed daily utilization goals, maintaining high productivity levels
• Ensure high user satisfaction by delivering prompt, professional, and effective support
• Stay informed about the latest technology trends, tools, and best practices to continuously improve service delivery
• Occasionally travel onsite to perform tasks that cannot be completed remotely, ensuring that all client needs are met
• Performs other duties as assigned to support the overall objectives of the department and organization

Skills

• Provide technically accurate and user-friendly solutions to basic end-user requests, ensuring efficient and effective resolution
• Manage and support Active Directory (AD) tasks, including user management, permissions, and group policies
• Troubleshoot and resolve printer-related issues, ensuring minimal disruption to user productivity
• Address and resolve email-related issues, ensuring seamless communication for end users
• Offer application support, assisting users with software-related challenges and ensuring proper functionality
• Handle new user creation processes, ensuring timely account setup and proper configuration
• Manage user offboarding requests, including account deactivation and data transfer as needed
• Build and set up workstations and laptops, ensuring that devices are configured according to company standards
• Diagnose and troubleshoot technical issues across various platforms, providing effective solutions to restore functionality
• Meet or exceed daily utilization goals, maintaining high productivity levels
• Ensure high user satisfaction by delivering prompt, professional, and effective support
• Stay informed about the latest technology trends, tools, and best practices to continuously improve service delivery
• Occasionally travel onsite to perform tasks that cannot be completed remotely, ensuring that all client needs are met
• Performs other duties as assigned to support the overall objectives of the department and organization

Qualifications

Must Haves

• Provide technically accurate and user-friendly solutions to basic end-user requests, ensuring efficient and effective resolution
• Manage and support Active Directory (AD) tasks, including user management, permissions, and group policies
• Troubleshoot and resolve printer-related issues, ensuring minimal disruption to user productivity
• Address and resolve email-related issues, ensuring seamless communication for end users
• Offer application support, assisting users with software-related challenges and ensuring proper functionality
• Handle new user creation processes, ensuring timely account setup and proper configuration
• Manage user offboarding requests, including account deactivation and data transfer as needed
• Build and set up workstations and laptops, ensuring that devices are configured according to company standards
• Diagnose and troubleshoot technical issues across various platforms, providing effective solutions to restore functionality
• Meet or exceed daily utilization goals, maintaining high productivity levels
• Ensure high user satisfaction by delivering prompt, professional, and effective support
• Stay informed about the latest technology trends, tools, and best practices to continuously improve service delivery
• Occasionally travel onsite to perform tasks that cannot be completed remotely, ensuring that all client needs are met
• Performs other duties as assigned to support the overall objectives of the department and organization