Administrator - Inside Sales

Summary

Almo Corporation is seeking an Inside Sales Administrator to support its Pro AV customers and sales team. The role manages order entry and follow-up, returns and credit requests, freight quotes, sales support, customer inquiries, and coordination with internal teams, vendors, and logistics.

Responsibilities

• Enter and manage orders in AS 400
• Verify order margins and confirm inventory availability
• Provide order confirmations and shipping updates using approved templates
• Coordinate with warehouses and vendors on order changes, cancellations, and drop-ship requests
• Submit part builds and upload purchase orders into F20
• Confirm payment terms and process credit card forms as needed
• Partner with the credit team on time-sensitive orders
• Review MN 19 screen and update F8 notes to ensure accurate records
• Provide tracking information, ETAs, and resolve shipping issues with logistics
• Submit freight quote requests through UPS website or Operations department (may involve domestic or international parcel or freight quote requests)
• Act as the primary point of contact for outside sales reps and customers
• Respond to inquiries related to quotes, order status, bid registrations, and Salesforce updates
• Develop strong, trusted relationships with sales partners and customers
• Maintain a working knowledge of the Pro AV industry and customer projects to support the sales process

Skills

• Associate's Degree or equivalent from a two-year college or technical school
• 1-2 years of related experience - B2B sales support
• Proficient in Microsoft Office Suite
• Problem solving ability and the ability to 'think on your feet'
• Strong verbal communication skills
• Service orientation and a mindset to support sales team and drive long term, trusting relationships
• Ability to manage multiple priorities simultaneously

Qualifications

Must Haves

• Associate's Degree or equivalent from a two-year college or technical school
• 1-2 years of related experience - B2B sales support
• Proficient in Microsoft Office Suite
• Problem solving ability and the ability to 'think on your feet'
• Strong verbal communication skills
• Service orientation and a mindset to support sales team and drive long term, trusting relationships
• Ability to manage multiple priorities simultaneously

Benefits

• Fully Remote