Renewals Manager

Summary

Anaconda advances AI through open source, providing a Python-focused AI platform for data science, machine learning, and enterprise AI development. The Renewals Manager will own customer retention and expansion for a named account portfolio, partnering with sales and customer success teams to drive value, manage renewals, identify growth opportunities, and develop scalable engagement processes.

Responsibilities

• Own gross revenue retention and logo retention for a book of accounts
• Engage customers 120-150 days before renewal to build value-driven conversations around product usage, success plans, and business outcomes
• Partner regularly with Account Executives to review renewal pipeline, identify expansion opportunities, and coordinate on upsell strategies
• Analyze customer health scores and usage data to proactively address churn risk and uncover growth potential
• Lead renewal processes across Sales, Finance, and Legal; ensuring on-time completion and smooth handoffs
• Build and refine engagement frameworks and automation strategies that scale across account segments
• Present renewal insights and pipeline updates to senior leadership with clarity and confidence

Skills

• 3+ years in renewals, customer success, or account management at a B2B technology company
• Experience managing customer renewals and retention in a sales-adjacent or quota-carrying role
• Proficiency with CRM and customer success platforms (Salesforce, Vitally, or similar tools)
• Technical fluency; able to discuss programming, developer workflows, and AI use cases with technical buyers
• Daily use of AI tools (Claude, ChatGPT, or similar) for automating reports, generating insights, or streamlining workflows
• Strong presentation skills; comfortable building decks and presenting to executive audiences without relying on script
• Proven ability to manage multiple priorities, pivot quickly, and thrive in fast-changing environments
• You embody our values of Clarity, Care and Candor
• You care deeply about fostering an environment where people of all backgrounds and experiences can flourish
• You've worked in a fast-paced startup where priorities shift frequently and you've learned to build structure in ambiguous environments
• You have experience at an open-source, AI, or data science company and understand the technical landscape developers and data scientists navigate daily
• You're based in Mountain or Pacific Time, which helps with geographic coverage and APAC collaboration
• You use AI tools not just for research but for real work like prompt engineering, automating busy work, and improving efficiency are part of your daily routine
• You've successfully transitioned from a sales role into customer success or renewals, bringing negotiation and objection-handling skills with you
• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company

Qualifications

Must Haves

• 3+ years in renewals, customer success, or account management at a B2B technology company
• Experience managing customer renewals and retention in a sales-adjacent or quota-carrying role
• Proficiency with CRM and customer success platforms (Salesforce, Vitally, or similar tools)
• Technical fluency; able to discuss programming, developer workflows, and AI use cases with technical buyers
• Daily use of AI tools (Claude, ChatGPT, or similar) for automating reports, generating insights, or streamlining workflows
• Strong presentation skills; comfortable building decks and presenting to executive audiences without relying on script
• Proven ability to manage multiple priorities, pivot quickly, and thrive in fast-changing environments
• You embody our values of Clarity, Care and Candor
• You care deeply about fostering an environment where people of all backgrounds and experiences can flourish

Nice to Haves

• You've worked in a fast-paced startup where priorities shift frequently and you've learned to build structure in ambiguous environments
• You have experience at an open-source, AI, or data science company and understand the technical landscape developers and data scientists navigate daily
• You're based in Mountain or Pacific Time, which helps with geographic coverage and APAC collaboration
• You use AI tools not just for research but for real work like prompt engineering, automating busy work, and improving efficiency are part of your daily routine
• You've successfully transitioned from a sales role into customer success or renewals, bringing negotiation and objection-handling skills with you
• Experience working in a fast-paced startup environment
• Experience working in an open-source, AI, or data science-oriented company

Benefits

• Flexible hours
• A fully remote setup
• A genuine commitment to your wellbeing and growth
• Flexible Vacation Policy
• Medical, Dental, and Vision Insurance
• Short Term and Long Term Disability
• Paid Parental Leave
• Monthly Wellness Stipend
• Employee Assistance Program and Mental Health Resources
• Bonus
• Equity