Cartus Consultant II International Relocation - US Based Remote

Summary

Cartus, a provider of global talent mobility and corporate relocation services, is seeking an International Assignment Consultant II to coordinate international relocation activities for assigned clients and customers. The role manages relocation caseloads, service milestones, systems data, internal and supplier relationships, process improvements, and revenue opportunities.

Responsibilities

• Maintain an assigned caseload while providing single point of coordination for all phases of international relocation activities on behalf of the Client as outlined in contractual agreement
• Demonstrate knowledge of Cartus products and services in all interactions; Deliver Cartus products and services to assigned customers according to Cartus and Client standards, programs and policies
• Manage CAD report to ensure Service Status Maintenance compliance and move milestones
• Maintain and enhance relationships with internal Cartus departments and external suppliers
• Manage and maintain data within Cartus systems to adhere to Cartus and Client audit requirements
• Identify areas of improvement; relating to services, processes and policies
• Recognize, identify and promote opportunities to generate increased revenue
• Participate in special projects as needed

Skills

• Bachelor's degree or equivalent work experience required
• Previous experience with international relocation required
• 2-3 years customer service experience required
• Demonstrates ability to be proactive and excel in a fast paced environment
• Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.)
• Exemplary written and verbal communication skills
• Customer advocacy and superior customer service skills
• Clear and concise written and verbal communication skills
• Strategic thinker - strong judgment and decision making skills
• Interpersonal / Influencing skills
• Detail oriented; ability to multitask
• Strong relationship management skills
• Organizational and planning skills
• Proficient in being proactive
• Excellent problem analysis and problem solving ability
• Ability to understand and adapt to customer, client and business needs
• Interest in growth opportunities
• Independent thinker, who also works well in a team
• Cultural awareness
• Innovative and resourceful
• Ability to be flexible
• Manage stress and pressure
• Experience living or working abroad preferred

Qualifications

Must Haves

• Bachelor's degree or equivalent work experience required
• Previous experience with international relocation required
• 2-3 years customer service experience required
• Demonstrates ability to be proactive and excel in a fast paced environment
• Proficient computer skills and in-depth knowledge of relevant software and systems (Microsoft Outlook, Excel, etc.)
• Exemplary written and verbal communication skills
• Customer advocacy and superior customer service skills
• Clear and concise written and verbal communication skills
• Strategic thinker - strong judgment and decision making skills
• Interpersonal / Influencing skills
• Detail oriented; ability to multitask
• Strong relationship management skills
• Organizational and planning skills
• Proficient in being proactive
• Excellent problem analysis and problem solving ability
• Ability to understand and adapt to customer, client and business needs
• Interest in growth opportunities
• Independent thinker, who also works well in a team
• Cultural awareness
• Innovative and resourceful
• Ability to be flexible
• Manage stress and pressure

Nice to Haves

• Experience living or working abroad preferred

Benefits

• Remote work arrangement