Technical Service Rep-FP

Summary

Applied Industrial Technologies is a leading value-added distributor and technical solutions provider of industrial motion, fluid power, flow control, and automation technologies. The Technical Service Representative supports fluid power systems by providing technical assistance, product recommendations, troubleshooting, sourcing support, and presale support to service centers, internal teams, suppliers, and customers. The role also contributes to business growth and the development of a collaborative fluid power knowledge base.

Responsibilities

• Consult with Applied’s Fluid Power Specialists, the network of Applied Industrial Technologies’ companies, internal department associates and supplier representatives to present fluid power solutions to both internal sales associates and their customers in order to drive new business
• Provide the following services to internal customers: competitive interchanges, obsolescence replacement, dataset processing, product recommendations based on application needs, support of the Fluid Power Specialist functions, quote products and systems, arrange shop conversions, support shop build program initiatives and remotely troubleshoot customer applications
• Provide technical assistance and presale support to Applied’s Fluid Power Specialists, Applied’s US Service Centers and external customers by answering inquiries, recommending new products and technologies, assisting with product selection, and interpreting product information
• Act as a local, technical fluid power expert in an assigned Applied Service Center including facilitating technical supplier interactions with internal sales teams and customers
• Assist in development of the fluid power collaborative knowledge base including applications, interchanges, case histories, Documented Value Added activities, market activities and competitor activities

Skills

• 3+ years fluid power experience including practical applications (hydraulic and/or pneumatic)
• Strong mechanical aptitude with a desire and passion to learn
• Ability to read and understand technical drawings and system schematics
• Ability to clearly communicate technical thoughts and solutions to multiple levels
• Familiar with MS Office, including remote collaboration tools (eg. video conferencing)
• Strong written & verbal communication & English grammar skills
• Ability to effectively work independently and as part of a team
• Proven problem-solving skills, ability to multi-task, time management skills, sense of urgency and a bias for action
• Highly developed listening, questioning and effective negotiating skills
• Ability and desire to quickly learn and leverage new products, industry trends, processes and systems
• Technical Diploma, or Bachelor's Degree or extensive fluid power application experience
• International Fluid Power Society (IFPS) Certification
• Customer interaction experience (eg. Sales or Customer Service)

Qualifications

Must Haves

• 3+ years fluid power experience including practical applications (hydraulic and/or pneumatic)
• Strong mechanical aptitude with a desire and passion to learn
• Ability to read and understand technical drawings and system schematics
• Ability to clearly communicate technical thoughts and solutions to multiple levels
• Familiar with MS Office, including remote collaboration tools (eg. video conferencing)
• Strong written & verbal communication & English grammar skills
• Ability to effectively work independently and as part of a team
• Proven problem-solving skills, ability to multi-task, time management skills, sense of urgency and a bias for action
• Highly developed listening, questioning and effective negotiating skills
• Ability and desire to quickly learn and leverage new products, industry trends, processes and systems

Nice to Haves

• Technical Diploma, or Bachelor's Degree or extensive fluid power application experience
• International Fluid Power Society (IFPS) Certification
• Customer interaction experience (eg. Sales or Customer Service)

Benefits

• Open to any Applied Service Center location within the US, with PST and MST time zones preferred
• Growth opportunities for everyone