Oracle HCM Consultant, Managed Services

Summary

ArcLight Consulting, an Addison Group Company, helps Cloud Solutions clients succeed with their technology investments. The Oracle HCM Cloud Consultant provides remote functional application support across assigned Oracle HCM Cloud modules, including troubleshooting, ticket resolution, routine configuration, testing, monitoring, and enhancement support. The role also supports end users, communicates with clients and stakeholders, and collaborates with internal teams and Oracle Support.

Responsibilities

• Provide remote functional support for Oracle HCM Cloud modules within assigned areas
• Respond to and resolve customer support tickets, ensuring timely and accurate issue resolution
• Troubleshoot application issues, document findings, and escalate complex problems to Senior Consultants as needed
• Support business users by answering questions, providing guidance, and delivering basic end‑user training
• Perform routine configuration updates under established guidelines
• Assist with testing activities for patches, quarterly updates, and new functionality
• Document configuration changes, test results, and support procedures
• Monitor assigned applications, analyze recurring issues, and document trends
• Participate in efforts to improve application monitoring, automation, and internal support processes
• Support system upgrades, enhancements, and small-scale requests for new functionality
• Assist with data validation, reporting updates, and interface troubleshooting
• Collaborate with internal teams and Oracle Support to resolve issues
• Maintain accurate records of customer interactions and ticket progress
• Communicate status updates to clients and internal stakeholders
• Work effectively in a remote environment with clients and peers

Skills

• • 3+ years of experience in a consulting, HRIS, or application support role
• • Foundational experience in at least one major workstream below: + Workforce Management: Payroll, Time & Labor, Absence + Total Rewards: Benefits, Compensation, Incentive Compensation
• • Understanding of HR processes and HR systems
• • Strong communication, interpersonal, and customer service skills
• • Self‑motivated with the ability to manage workload and priorities
• • Bachelor's degree in Business, HR, Computer Science, or related field (or equivalent experience)
• • Remote-first position for U.S. or Canada-based candidates
• • Ability to travel up to 5% may be required as per need basis
• Applicants must be legally authorized to work in the United States or Canada and be able to provide proof of employment eligibility upon hire. At this time, we are unable to provide or assume sponsorship for employment authorization

Qualifications

Must Haves

• • 3+ years of experience in a consulting, HRIS, or application support role
• • Foundational experience in at least one major workstream below: + Workforce Management: Payroll, Time & Labor, Absence + Total Rewards: Benefits, Compensation, Incentive Compensation
• • Understanding of HR processes and HR systems
• • Strong communication, interpersonal, and customer service skills
• • Self‑motivated with the ability to manage workload and priorities
• • Bachelor's degree in Business, HR, Computer Science, or related field (or equivalent experience)
• • Remote-first position for U.S. or Canada-based candidates
• • Ability to travel up to 5% may be required as per need basis
• Applicants must be legally authorized to work in the United States or Canada and be able to provide proof of employment eligibility upon hire. At this time, we are unable to provide or assume sponsorship for employment authorization

Benefits

• Annual incentive compensation potential of up to 20%, paid in quarterly installments.
• Competitive private healthcare benefits (Canada Employees)
• Pension plan (Canada Employees)
• Monthly reimbursement program to fuel your mind, body, and soul (Canada Employees)
• Paid time off and company paid holidays (Canada Employees)
• Fertility benefits (Canada Employees)
• Family planning reimbursement program (Canada Employees)
• Life insurance, short- and long-term disability coverage options (Canada Employees)
• Employer Assistance Program (Canada Employees)
• Learning and Development resources (Canada Employees)
• Commitment to work-life balance and comprehensive onboarding and on-going personal and career development (Canada Employees)
• Remote-first position for U.S. or Canada-based candidates