Oracle HCM Cloud Consultant, Managed Services

Summary

ArcLight Consulting, an Addison Group Company, provides cloud solutions and Oracle technology guidance to help clients achieve successful transformations. The Oracle HCM Cloud Consultant will provide managed-services support for production and non-production environments, including troubleshooting, configuration, ticket resolution, testing, monitoring, and system enhancements.

Responsibilities

• Provide remote functional support for Oracle HCM Cloud modules within assigned areas
• Respond to and resolve customer support tickets, ensuring timely and accurate issue resolution
• Troubleshoot application issues, document findings, and escalate complex problems to Senior Consultants as needed
• Support business users by answering questions, providing guidance, and delivering basic end‑user training
• Perform routine configuration updates under established guidelines
• Assist with testing activities for patches, quarterly updates, and new functionality
• Document configuration changes, test results, and support procedures
• Monitor assigned applications, analyze recurring issues, and document trends
• Participate in efforts to improve application monitoring, automation, and internal support processes
• Support system upgrades, enhancements, and small-scale requests for new functionality
• Assist with data validation, reporting updates, and interface troubleshooting
• Collaborate with internal teams and Oracle Support to resolve issues
• Maintain accurate records of customer interactions and ticket progress
• Communicate status updates to clients and internal stakeholders
• Work effectively in a remote environment with clients and peers

Skills

• 3+ years of experience in a consulting, HRIS, or application support role
• Foundational experience in at least one major workstream below: + Workforce Management: Payroll, Time & Labor, Absence + Total Rewards: Benefits, Compensation, Incentive Compensation
• Understanding of HR processes and HR systems
• Strong communication, interpersonal, and customer service skills
• Self‑motivated with the ability to manage workload and priorities
• Bachelor's degree in Business, HR, Computer Science, or related field (or equivalent experience)
• Remote-first position for U.S. or Canada-based candidates
• Applicants must be legally authorized to work in the United States or Canada and be able to provide proof of employment eligibility upon hire
• At this time, we are unable to provide or assume sponsorship for employment authorization
• Ability to travel up to 5% may be required as per need basis

Qualifications

Must Haves

• 3+ years of experience in a consulting, HRIS, or application support role
• Foundational experience in at least one major workstream below: + Workforce Management: Payroll, Time & Labor, Absence + Total Rewards: Benefits, Compensation, Incentive Compensation
• Understanding of HR processes and HR systems
• Strong communication, interpersonal, and customer service skills
• Self‑motivated with the ability to manage workload and priorities
• Bachelor's degree in Business, HR, Computer Science, or related field (or equivalent experience)
• Remote-first position for U.S. or Canada-based candidates
• Applicants must be legally authorized to work in the United States or Canada and be able to provide proof of employment eligibility upon hire
• At this time, we are unable to provide or assume sponsorship for employment authorization

Nice to Haves

• Ability to travel up to 5% may be required as per need basis

Benefits

• Annual incentive compensation potential of up to 20%, paid in quarterly installments.
• Remote-first position for U.S. or Canada-based candidates
• Competitive healthcare benefits
• 401k retirement plan including employer match
• Monthly reimbursement program to fuel your mind, body, and soul
• Paid time off and company paid holidays
• Paid parental leave
• Family planning reimbursement program
• Life insurance, short- and long-term disability coverage options
• Employer Assistance Program
• Learning and Development resources
• Commitment to work-life balance and comprehensive onboarding and on-going personal and career development