Analyst, Product Operations

Summary

AutoNation is an automotive retailer offering vehicles, financing, parts, and maintenance and repair services through a nationwide dealership network. The Analyst, Product Operations supports the execution and upkeep of OEM tier 3 websites and sales enablement systems by managing requests, operational issues, and digital initiatives from intake through resolution. The role also coordinates with internal teams, vendors, OEM partners, and technology providers while maintaining website governance, reporting, compliance, and documentation.

Responsibilities

• Execute website content updates across OEM tier 3 sites, ensuring accuracy and compliance with OEM guidelines
• Monitor, triage, investigate, and resolve issues and field requests. Interpret requests, gather relevant information, troubleshoot potential causes, determine appropriate next steps, engage the necessary internal teams or external partners, and follow issues through validation and closure
• Coordinate assigned digital initiatives rollouts from planning through completion, including defining requirements and next steps, coordinating stakeholders, managing timelines and dependencies, identifying risks and opportunities, validating implementation, and communicating status and outcomes
• Support governance of domain portfolio by tracking renewals, ownership records, and alignment with brand requirements. Coordinate DNS updates and partner with vendors to monitor and enforce brand protection
• Maintain reporting dashboards and trackers related to site performance, open issues, and program rollouts
• Ensure changes are implemented accurately and consistently across multiple sites and platforms, validating completed work against requirements
• Ensure adherence to compliance requirements (OEM standards, legal disclaimers, privacy/cookie tools, ADA considerations, etc.)
• Maintain documentation of website standards, processes, system requirements, and workflows (e.g, Azure DevOps)
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, co-workers, and suppliers
• Adhere to all company policies, procedures, and safety standards

Skills

• At this time, we are not considering applicants who require employment authorization sponsorship (1) as a condition of eligibility for employment with the Company or (2) at any point during the term of their employment
• Candidates must be authorized to work in the United States without the need for current or future visa sponsorship by the Company
• Bachelor's degree in Business, Technology, Marketing, or related field (or equivalent experience)
• 2–5 years of experience in digital operations, website management, content management, or a related field
• Strong troubleshooting and problem-solving skills, with clear ownership of issues through resolution
• Familiarity with CRM systems and SaaS platforms, with working knowledge of Content Management Systems (CMS) and basic HTML preferred
• Strong organizational skills with attention to detail
• Ability to manage multiple requests and deadlines in a fast-paced environment
• Clear written and verbal communication skills
• Comfortable working across internal teams and external partners
• Must meet company's requirements for employment
• Valid in-state driver's license and ability to maintain an acceptable, safe driving record
• Experience in automotive retail or multi-location businesses is a plus

Qualifications

Must Haves

• At this time, we are not considering applicants who require employment authorization sponsorship (1) as a condition of eligibility for employment with the Company or (2) at any point during the term of their employment
• Candidates must be authorized to work in the United States without the need for current or future visa sponsorship by the Company
• Bachelor's degree in Business, Technology, Marketing, or related field (or equivalent experience)
• 2–5 years of experience in digital operations, website management, content management, or a related field
• Strong troubleshooting and problem-solving skills, with clear ownership of issues through resolution
• Familiarity with CRM systems and SaaS platforms, with working knowledge of Content Management Systems (CMS) and basic HTML preferred
• Strong organizational skills with attention to detail
• Ability to manage multiple requests and deadlines in a fast-paced environment
• Clear written and verbal communication skills
• Comfortable working across internal teams and external partners
• Must meet company's requirements for employment
• Valid in-state driver's license and ability to maintain an acceptable, safe driving record

Nice to Haves

• Experience in automotive retail or multi-location businesses is a plus

Benefits

• Competitive compensation and 401k matching
• Insurance plans (health, dental, vision) and maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to deals and discounts through YouDecide, a website with offers from top providers and retailers
• Eligibility for an annual performance-based bonus
• RSUs in accordance with the company's applicable incentive plan