E-Billing Specialist

Summary

Bass, Berry & Sims is seeking an E-Billing Specialist to manage the electronic invoicing process for firm clients. The role is responsible for submitting and tracking invoices, resolving rejections and residual balances, maintaining vendor sites and billing documentation, and coordinating with attorneys, staff, clients, and vendors.

Responsibilities

• Submit monthly electronic invoices to firm clients, ensuring all client and firm guidelines are followed during submission
• Track the status of electronic invoices from submission to acceptance
• Resolve rejections until submission is successful and keep documentation of issues/resolution
• Resolve residual balances by: appeal, working with timekeepers directly for details to submit for repayment; or write off, through the appropriate assigned personnel
• Liaise between firm’s billing/collections team, billing attorneys, legal assistant staff and clients regarding E-billing, as directed
• Set-Up and maintain vendor sites for: new matters, new timekeepers, new and revised budgets and ongoing rates
• Assist implementing rate increases for E-billing clients
• Responsible for working with attorneys on budgets and accruals for E-billing clients
• Identify, research, and troubleshoot rejected invoices and other issues as they arise so that electronic invoices are properly submitted and accepted by clients. Interact with various groups, to document and educate timekeepers to preclude future issues and expedite the acceptance of electronic invoices
• Coordinate resubmission of invoices with billing team, billing attorneys, legal assistants and client representatives. Ensuring corrective action is in place for future submissions
• Assist in the preparation and maintenance of E-billing manuals, reference guides, and educational tools that support the E-billing operation
• Assist with analyzing industry trends, proactively seeking ways to improve current process and maximizes efficiency with the group
• Assist with special projects and ad-hoc requests as directed by management
• Prepare a summary of rules on violations based on the review of Outside Counsel Guidelines for any new client being added
• Responsible for maintaining and documenting any inconsistencies with OCG’s
• Other Duties as they arise

Skills

• 2+ years of Billing experience
• Must have a strong work ethic
• Must be well organized and be a hard worker who takes initiative
• Detail oriented, professional attitude, reliable
• Proficient in Microsoft Office Suite, 10-key by touch, Aderant experience a plus
• Possess strong organizational and time management skills
• Strong problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills
• Thorough knowledge of billing
• Ability to communicate effectively both oral and written
• Ability to interact with employees and vendors in a professional manner
• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
• Associate's Degree in Accounting preferred

Qualifications

Must Haves

• 2+ years of Billing experience
• Must have a strong work ethic
• Must be well organized and be a hard worker who takes initiative
• Detail oriented, professional attitude, reliable
• Proficient in Microsoft Office Suite, 10-key by touch, Aderant experience a plus
• Possess strong organizational and time management skills
• Strong problem solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills
• Thorough knowledge of billing
• Ability to communicate effectively both oral and written
• Ability to interact with employees and vendors in a professional manner
• Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness

Nice to Haves

• Associate's Degree in Accounting preferred