Manager Product Planning, Agent Success, Travel Experience and Commerce Remote

Summary

BCD Travel helps companies travel smart and achieve more through digital experiences and comprehensive business travel solutions. The Manager Product Planning role leads product planning, requirements, roadmap alignment, release readiness, documentation, testing coordination, and adoption support for agent-facing tools and functionality. The role partners with product, operations, development, regional leadership, and business stakeholders to align priorities and drive continuous improvement.

Responsibilities

• Own product planning and roadmap alignment for assigned agent-facing tools and functionality, ensuring product direction supports business goals, operational needs, and agent experience
• Define and manage product requirements, user stories, success measures, and release priorities in partnership with development, operations, and business stakeholders
• Evaluate business needs, adoption trends, agent feedback, issue patterns, bugs, and enhancement requests to guide product decisions, prioritization, and continuous improvement
• Ensure product changes align with agent experience, operational workflows, client impact, and overall business objective
• Identify operational needs, agent workflow gaps, product limitations, and future enhancement opportunities; assess feasibility and bring recommendations forward
• Review product performance, adoption metrics, issue trends, and user impacts to identify opportunities for improvement
• Oversee implementation readiness, testing strategy, communication planning, training approach, and hypercare support for product releases
• Coordinate testing participation, track reported issues, maintain readiness logs, identify gaps or risks, and support release preparation
• Engage with internal stakeholders across product, operations, development, regional leadership, support teams, and business partners to align priorities, clarify scope, resolve open questions, and support successful delivery

Skills

• Bachelor's degree or equivalent work experience
• Prior relevant work experience
• Strong communication and interpersonal skills, including the ability to translate product details, readiness status, risks, and action items into clear updates for leadership, operational teams, and cross-functional stakeholders
• Ability to motivate yourself and be able to get up to speed quickly - function independently in a supportive team
• Excellent time-management and project-management skills, with the ability to balance multiple product initiatives, documentation needs, testing activities, stakeholder requests, and release readiness priorities
• Competency with Microsoft Office products and collaborative tools used to create documentation, process flows, presentations, reports, project trackers, and shared materials for remote team members and stakeholders
• Ability to use data, feedback, product knowledge, and operational insight to make sound recommendations and support informed decision-making
• Ability to adapt to changing priorities, manage competing workstreams, and maintain progress in a virtual, regional, or global team environment
• Experience in business travel or travel management is a plus

Qualifications

Must Haves

• Bachelor's degree or equivalent work experience
• Prior relevant work experience
• Strong communication and interpersonal skills, including the ability to translate product details, readiness status, risks, and action items into clear updates for leadership, operational teams, and cross-functional stakeholders
• Ability to motivate yourself and be able to get up to speed quickly - function independently in a supportive team
• Excellent time-management and project-management skills, with the ability to balance multiple product initiatives, documentation needs, testing activities, stakeholder requests, and release readiness priorities
• Competency with Microsoft Office products and collaborative tools used to create documentation, process flows, presentations, reports, project trackers, and shared materials for remote team members and stakeholders
• Ability to use data, feedback, product knowledge, and operational insight to make sound recommendations and support informed decision-making
• Ability to adapt to changing priorities, manage competing workstreams, and maintain progress in a virtual, regional, or global team environment

Nice to Haves

• Experience in business travel or travel management is a plus

Benefits

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated