IT Technology Specialist I - Full-Time

Summary

Benefit Allocation Systems, LLC (BAS) is seeking an IT Specialist I to join our Technology team. This hands-on role is responsible for day-to-day IT support, system operations, AI implementation, and security-related activities across the organization.

Responsibilities

• Diagnose and resolve end-user technical issues (hardware, software, applications, connectivity)
• Install, configure, and maintain employee devices and systems
• Provision and decommission user accounts and equipment
• Manage user access, permissions, and physical access controls
• Triage and manage IT and system support requests
• Document issues and resolutions clearly and consistently
• Identify recurring issues and contribute to improved processes and documentation
• Monitor system alerts, backups, and security notifications
• Respond to data loss prevention (DLP) and security-related alerts
• Assist with system updates, patching, and vulnerability tracking
• Support internal dashboards and reporting related to IT and security
• Assist with maintaining IT and information security policies aligned with NIST standards
• Document procedures, workflows, and operational processes
• Support audit preparation and compliance documentation efforts
• Support implementation and use of approved AI tools to improve efficiency and consistency
• Assist with documentation, training materials, and internal guidance for AI usage
• Identify opportunities to improve workflows through automation and AI-assisted processes

Skills

• Experience with Windows, macOS, and Microsoft 365 environments
• Able to install, configure, and support end-user hardware and software
• Strong troubleshooting and problem-solving skills
• Able to document technical processes clearly and accurately
• Strong attention to detail, especially in security and compliance-related work
• Good communication and customer service skills
• Detail-oriented and highly organized
• A strong problem solver with analytical thinking skills
• Comfortable working in a structured, process-driven environment
• Able to manage multiple priorities while maintaining accuracy
• Service-oriented with strong interpersonal skills
• Interested in learning and applying technology, security, and AI tools
• Familiarity with basic IT security concepts (access controls, least privilege, monitoring)
• Exposure to NIST or similar frameworks
• Interest in IT operations, automation, and compliance
• Experience or interest in AI-assisted tools for support and documentation

Qualifications

Must Haves

• Experience with Windows, macOS, and Microsoft 365 environments
• Able to install, configure, and support end-user hardware and software
• Strong troubleshooting and problem-solving skills
• Able to document technical processes clearly and accurately
• Strong attention to detail, especially in security and compliance-related work
• Good communication and customer service skills
• Detail-oriented and highly organized
• A strong problem solver with analytical thinking skills
• Comfortable working in a structured, process-driven environment
• Able to manage multiple priorities while maintaining accuracy
• Service-oriented with strong interpersonal skills
• Interested in learning and applying technology, security, and AI tools

Nice to Haves

• Familiarity with basic IT security concepts (access controls, least privilege, monitoring)
• Exposure to NIST or similar frameworks
• Interest in IT operations, automation, and compliance
• Experience or interest in AI-assisted tools for support and documentation

Benefits

• Fully paid health insurance
• 401(k) with employer match
• Flexible spending accounts
• Health Savings Account
• Legal Plan coverage
• Generous paid time off
• Paid time off for all federal holidays
• Life and disability coverage
• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off