Business Operations Coordinator

Summary

Fleetworthy provides technology solutions for fleet safety, compliance, toll management, and weigh station bypass operations. The Business Operations Coordinator is an entry-level role responsible for investigating escalated customer and provider issues, identifying root causes, analyzing data, and partnering with internal teams and external providers to improve processes and resolve problems.

Responsibilities

• Investigates escalated customer and provider issues using CRM and internal data tools, tracing each issue to its root cause rather than treating symptoms alone
• Approaches problems systemically - mapping how provider data, agency processes, and internal workflows connect to identify where breakdowns actually start
• Analyzes case and usage data to spot patterns across issues, surfacing recurring problems and revenue-loss or violation risk before they grow
• Collaborates and liaises with Operations and providers to help define technical requirements and provide domain expertise in pursuit of issue closure and continuous process improvement
• Partners with Operations, Development, and Product to recommend fixes; a process change, a new report or dashboard, or a product enhancement - accomplished through new technology or alternative use of existing technology
• Documents findings and recommendations clearly enough for teammates, managers, and product owners to act on
• Engages with customers on an as-needed basis
• Maintains broad knowledge about the company's services

Skills

• No prior tolling or transportation experience required (helpful, but not necessary)
• A natural systems thinker: curious about how things connect, and comfortable pulling on a thread until an issue makes sense
• Comfortable with technology and data:willing to work in spreadsheets, CRM records, and reports to find answers; basic Excel skills expected, more is a plus
• Strong analytical and problem-solving instincts; able to break a complex issue into parts and reason through it methodically
• Excellent time management skills and the ability to manage multiple priorities with strict attention to detail
• Excellent interpersonal skills, with the ability to communicate effectively and professionally with internal and external customers
• Ability to work independently as well as collaboratively in a team
• Continually contributes to a cohesive team environment
• Possesses and demonstrates Fleetworthy Core Values

Qualifications

Must Haves

• No prior tolling or transportation experience required (helpful, but not necessary)
• A natural systems thinker: curious about how things connect, and comfortable pulling on a thread until an issue makes sense
• Comfortable with technology and data:willing to work in spreadsheets, CRM records, and reports to find answers; basic Excel skills expected, more is a plus
• Strong analytical and problem-solving instincts; able to break a complex issue into parts and reason through it methodically
• Excellent time management skills and the ability to manage multiple priorities with strict attention to detail
• Excellent interpersonal skills, with the ability to communicate effectively and professionally with internal and external customers
• Ability to work independently as well as collaboratively in a team
• Continually contributes to a cohesive team environment
• Possesses and demonstrates Fleetworthy Core Values