EHR Applications Analyst 3-Beaker

Summary

Beth Israel Lahey Health is a healthcare organization serving patients, colleagues, and communities. The EHR Applications Analyst 3 supports, configures, maintains, tests, and troubleshoots electronic health record applications, while coordinating implementations, training, workflow design, documentation, and go-live support. The role also mentors junior colleagues and manages assigned projects and support activities.

Responsibilities

• Delivers work within established timeframes. Must be able to manage/multi-task on several large assigned projects incorporating all aspects of IS
• Defines, documents, builds, and maintains Electronic Health Record (EHR) application content
• Creates functional specification documents to create content within the EHR application and is primarily responsible for validating this content with the business owner
• Validates the content of functional specification created by Analysts I or II and provides feedback as necessary
• Mentors more junior colleagues in the development of application knowledge and assists colleagues in redesigning processes in adherence to system requirements
• Completes thorough unit testing of all builds prior to handoff for functional and/or integrated testing
• Facilitates functional and integrated testing as requested
• Creates and provides documentation as required to the testing and training team
• Documents and reports system issues through an internal chain of command; communicates with vendor where appropriate; works closely with product support to close/resolve open support cases
• Applies proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve system issues to maximize system potential
• Provides end-user support during implementation; able to serve as an application expert to assist in application roll-out
• Addresses post-go-live issues and requests and prioritizes own work assignments and those of the more junior colleagues based on project plan requirements
• Participates in on-call coverage as assigned
• Communicates effectively; including communication around the progress of building tasks in adherence to prescribed project milestone dates. Proactively manages barriers to completing work requirements
• Contributes to the development of the project plan and manages mini-projects within the defined scope of the overall project
• Participates in workflow design and understands system impact on end users
• Prepares demo materials for workflow discussions or new system functionality
• Able to concisely demonstrate system functionality to end users with or without the assistance of other team members
• Stays current with new application functionality and enhancements
• Provides on-call/after-hours support
• Achieves and maintains application certification in accordance with departmental and organizational standards

Skills

• High School diploma or GED required
• Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications
• Experience working in a clinical setting
• Experience working with clinical information systems or system implementation teams for complex projects and/or application development
• Experience in full implementation software development cycle
• Experience managing small projects with defined duration and scope
• Ability to multi-task- Self-starter and motivator
• Excellent problem-solving and written and oral communication skills
• Candidate will have a proven track record of producing quality deliverables on time, taking ownership and accountability of assignments, and demonstrating a strong work ethic
• Willingness to address issues and take ownership, knowing when and how to escalate issues. Ability to understand and document business processes
• Creative approach to process redesign
• Proficient in Microsoft Office suite programs; specifically Excel and PowerPoint
• Knowledge of HL7 coding standards
• Knowledge of process redesign
• Bachelor's degree preferred
• EHR (Electronic Health Record) Certification preferred

Qualifications

Must Haves

• High School diploma or GED required
• Two (2) years of experience implementing, designing, and/or managing a variety of EHR and clinical systems using multiple software programs and network applications
• Experience working in a clinical setting
• Experience working with clinical information systems or system implementation teams for complex projects and/or application development
• Experience in full implementation software development cycle
• Experience managing small projects with defined duration and scope
• Ability to multi-task- Self-starter and motivator
• Excellent problem-solving and written and oral communication skills
• Candidate will have a proven track record of producing quality deliverables on time, taking ownership and accountability of assignments, and demonstrating a strong work ethic
• Willingness to address issues and take ownership, knowing when and how to escalate issues. Ability to understand and document business processes
• Creative approach to process redesign
• Proficient in Microsoft Office suite programs; specifically Excel and PowerPoint
• Knowledge of HL7 coding standards
• Knowledge of process redesign

Nice to Haves

• Bachelor's degree preferred
• EHR (Electronic Health Record) Certification preferred