Program Manager Health Equity

Summary

Beth Israel Lahey Health is a healthcare organization focused on transforming care delivery and improving equitable health outcomes. The Health Equity Program Manager leads the implementation of health equity priorities, strategies, projects, data analysis, interventions, and outcomes measurement across the organization in collaboration with hospital and business leaders.

Responsibilities

• Leads the implementation of health equity priorities, data standards, disparity analysis, interventions, and outcomes measurement
• Supports the development and implementation of BILH’s health equity strategy and ensures that health equity is integrated across the organization’s policies, programs, protocols, and services
• Collaborates in a cross-functional team to identify policies, strategies, and/or programs to advance health equity through BILH driven initiatives and programs
• Designs, leads, and manages various projects and initiatives that require broad organizational support and input from multiple stakeholders
• Oversees the performance of quantitative analysis to support the implementation and monitoring of health equity initiatives as well as coordination and of tracking and reporting of milestones and synergy realization
• Maintains detailed project documentation including meeting minutes, action items, work plans, issues lists, and risk management plans

Skills

• Master's degree in health care, business administration, Public Health, or a quality related health care field
• 2-4 of progressively responsible roles leading health equity, population health management, quality improvement initiatives, and/or public health efforts
• Strong knowledge of the regulatory requirements and submissions associated with the Mass. Executive Office of Health and Human. Services, National Commission for Quality Assurance, and Center for Medicaid and Medicare Services
• In-depth knowledge of public health, social determinants of health and systemic barriers that contribute to health inequities and experience embedding health equity into policies and procedures
• Demonstrated excellent interpersonal, oral, and written communications skills
• Demonstrated strong project management skills
• Proficiency with Microsoft Office (e.g., Word, Excel, Outlook, PowerPoint, OneNote, Teams)
• Excellent analytical skills and ability to synthesize data from multiple sources into crisp, compelling, and sound analysis
• Ability to manage multiple projects, meet deadlines and adjust to changes in company policies, procedures and priorities
• Ability to effectively present information and respond to inquiries from employees, senior management and regulatory agencies
• Ability to make decisions guided by general instruction and practices requiring some interpretation
• Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observations, knowledge and skills based on general precedents. Make problem-solving recommendations of moderate complexity and importance
• Ability to follow precedents and procedures.  May set priorities and organize work within general guidelines.  Seek assistance when confronted with difficult and/or unpredictable situations.  Supervisor/manager will monitor work progress
• Ability to communicate clearly and effectively in written English with internal and external stakeholders
• Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows.  Results may affect the operations of one or more departments
• Ability to provide a high level of customer service and staff training to meet department standards and expectations
• Ability to be accountable for delivering high-quality work and act with a clear sense of ownership
• Experience working with NCQA, Centers for Medicare and Medicaid Services (CMS), and other state and federal regulatory and accreditation requirements
• Experience implementing grants to meet budgetary and programmatic goals
• Experience with using population and program data to inform strategic and programmatic decisions
• Innovative thinker, with a track record for translating strategic thinking into action plans and results

Qualifications

Must Haves

• Master's degree in health care, business administration, Public Health, or a quality related health care field
• 2-4 of progressively responsible roles leading health equity, population health management, quality improvement initiatives, and/or public health efforts
• Strong knowledge of the regulatory requirements and submissions associated with the Mass. Executive Office of Health and Human. Services, National Commission for Quality Assurance, and Center for Medicaid and Medicare Services
• In-depth knowledge of public health, social determinants of health and systemic barriers that contribute to health inequities and experience embedding health equity into policies and procedures
• Demonstrated excellent interpersonal, oral, and written communications skills
• Demonstrated strong project management skills
• Proficiency with Microsoft Office (e.g., Word, Excel, Outlook, PowerPoint, OneNote, Teams)
• Excellent analytical skills and ability to synthesize data from multiple sources into crisp, compelling, and sound analysis
• Ability to manage multiple projects, meet deadlines and adjust to changes in company policies, procedures and priorities
• Ability to effectively present information and respond to inquiries from employees, senior management and regulatory agencies
• Ability to make decisions guided by general instruction and practices requiring some interpretation
• Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observations, knowledge and skills based on general precedents. Make problem-solving recommendations of moderate complexity and importance
• Ability to follow precedents and procedures.  May set priorities and organize work within general guidelines.  Seek assistance when confronted with difficult and/or unpredictable situations.  Supervisor/manager will monitor work progress
• Ability to communicate clearly and effectively in written English with internal and external stakeholders
• Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows.  Results may affect the operations of one or more departments
• Ability to provide a high level of customer service and staff training to meet department standards and expectations
• Ability to be accountable for delivering high-quality work and act with a clear sense of ownership

Nice to Haves

• Experience working with NCQA, Centers for Medicare and Medicaid Services (CMS), and other state and federal regulatory and accreditation requirements
• Experience implementing grants to meet budgetary and programmatic goals
• Experience with using population and program data to inform strategic and programmatic decisions
• Innovative thinker, with a track record for translating strategic thinking into action plans and results