Associate Account Manager

Summary

Bevi is a company transforming beverage delivery and consumption through a sustainable, IoT-enabled connected beverage platform. The Associate Account Manager will manage a portfolio of customers, focusing on satisfaction, retention, account expansion, upgrades, and new product adoption while partnering with internal teams to address customer needs and drive growth.

Responsibilities

• Manage a portfolio of customers, ensuring satisfaction and retention
• Identify opportunities for upgrades, expansions, or new product adoption within existing accounts
• Build relationships with key contacts and act as their go-to resource for Bevi product knowledge
• Maintain regular touchpoints with customers through email, phone, and video check-ins
• Track all account activity and renewal data in Salesforce with precision and accountability
• Partner closely with Sales, Operations, and Marketing to resolve customer needs and identify growth opportunities
• Participate in trainings and mentorship opportunities to build skills in consultative selling and customer success

Skills

• 1-2 years of experience in account management, customer success, or a client-facing role
• Strong relationship-building and communication skills
• Organized, proactive, and comfortable managing multiple priorities at once
• Curious, eager to learn, and driven by helping customers succeed
• Passion for sustainability and enthusiasm for Bevi's mission
• Salesforce or CRM experience is a plus

Qualifications

Must Haves

• 1-2 years of experience in account management, customer success, or a client-facing role
• Strong relationship-building and communication skills
• Organized, proactive, and comfortable managing multiple priorities at once
• Curious, eager to learn, and driven by helping customers succeed
• Passion for sustainability and enthusiasm for Bevi's mission

Nice to Haves

• Salesforce or CRM experience is a plus

Benefits

• Some roles may be eligible for a commission plan or a bonus incentive
• All Bevi employees receive equity in the form of stock options
• All full-time employees are invited to participate in the Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more
• Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
• 401(k) with company match
• Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc
• Generous fully paid parental leave for both birth parents and non-birth parents
• Fully employer paid disability and life insurances
• Wellness and fitness reimbursements
• Monthly stipends for cell phone use and commuting costs
• Onsite snacks, weekly catered lunch, and unlimited Bevi
• Happy hours, team-building events, bagel breakfasts, Values awards - and more
• Participate in trainings and mentorship opportunities to build skills in consultative selling and customer success
• Remote work